Principal Delivery Manager (iGaming)

CreateFuture is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as PayPal, adidas, NatWest, FanDuel and Money Saving Expert, building digital products and services that make a difference while always putting people first. We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years. * 35 days leave (including bank holidays). * Private medical insurance. * Enhanced parental and adoption leave. * 40 hours of paid learning and development. Join us on our journey. Let’s create tomorrow, together, today. About the role and team: As Principal Delivery Manager on a flagship iGaming account, you are accountable for the delivery relationship with one of the world's largest online sports betting and gaming operators. A delivery and product outcome-experienced individual, who is comfortable with driving or consulting on the best practice delivery elements that can effectively underpin the global scale and commercial ambition we have for our partnership. You are comfortable with ambiguity, fast pace and be AI‑aware enough to ensure our scaled global delivery meets the CreateFuture AI‑enabled delivery vision for the future. What you’ll be doing: Programme‑Level Revenue Oversight Accountability for account margin health, utilisation, and how delivery decisions impact profitability across the account, in close communication with the Client Partner. Steward commercial health end‑to‑end — manage burn rate, forecast spend, and ensure every engagement is commercially sustainable. Support deal shaping through pricing, team composition, and delivery models that balance quality with commercial outcomes. Scaling Outcome‑Focused Delivery Excellence As the account lead, you will take full accountability for measurable outcomes across all live engagements, ensuring high‑level coherence and consistent reporting to client stakeholders in cross‑vertical account meetings, providing the macro‑level oversight, strategic alignment, and primary escalation path across the entire portfolio. AI‑Enabled Delivery Leadership Direct and inspire a global team of Creatrs through a unified, AI‑enabled delivery vision, setting the structures and cadence required to maintain and improve value‑delivery throughput and high‑performing team dynamics as the account expands locally and globally. Account Growth Plan Collaboration Work closely with the Client Partner to underpin and support critical delivery actions for growth initiatives in pursuit. Ensure that at the point new transformative or outcome‑based work comes into CreateFuture, we define delivery approaches that will deliver client satisfaction from day one. Play an active role in shaping new opportunities — delivery‑led growth is something CF needs to do more consistently, and this role should lead by example. Effective Communication and Governance Build client credibility at senior level, influencing decisions and understanding delivery connections, dependencies, and risks that need to be managed cross‑vertically. Handle difficult delivery‑related conversations in the spirit of protecting positive outcomes and business risk/margins — with support from the Client Partner. What you'll bring: Experience & Impact Proven experience running multi‑team, multi‑market delivery at scale (50–100+ people across concurrent workstreams). A track record of shaping and mobilising delivery teams against outcomes, constructing cross‑functional squads, challenging client assumptions on team composition, and seeding domain knowledge for rapid onboarding. Demonstrable success operating in a consulting or agency environment, with a clear understanding of utilisation dynamics, multi‑client delivery, and the commercial realities of selling and delivering services. Experience engaging confidently with senior client stakeholders and influencing decisions, not just reporting status. A track record of delivery‑led business development — identifying growth within existing accounts and converting delivery relationships into expanded engagements. Technical & Commercial Depth Strong technical baseline — able to engage meaningfully in architecture reviews, quality discussions, and DevOps practices. Enough to challenge credibly; not so deep that it misses the outcome. Commercially astute — understands P&L, utilisation, margin, and how delivery decisions directly impact profitability. A keen interest in picking up new domains quickly. iGaming is complex, regulated, and fast‑moving. Context is everything. Leadership Style Leads with credibility, clarity, and low ego. Comfortable operating with high accountability and making difficult trade‑offs at pace. Stays close to delivery, clients, and teams — not removed behind layers of governance. Builds trust through consistency, follow‑through, and the ability to carry context across complex, fragmented environments. Creates a team culture of ownership and high performance without defaulting to micromanagement. Nice To Have * iGaming or regulated industry experience (sports betting, fintech, gaming platforms) — understanding the regulatory landscape, real‑time performance requirements, and multi‑market complexity. * Experience working with engineering‑led clients where the delivery partner must earn credibility rather than being handed authority. * Familiarity with AI‑accelerated delivery and how agentic tooling is changing delivery economics. * Experience in a scaling consultancy where process maturity and entrepreneurial pace coexist. What we’ll offer you: We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do. We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed. We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look. #J-18808-Ljbffr