Talent.com
Qureos Inc
Customer success ManagerQureos Inc • England, United Kingdom
Customer success Manager

Customer success Manager

Qureos Inc • England, United Kingdom
5 days ago
Salary
£64,000.00 yearly
Job type
  • Full-time
Job description
Customer Success Manager Company: ECHO PRODUCTIONS LTD Location: London, United Kingdom Employment Type: Full-time Salary: £64,000 - £79,000 per annum Job Overview ECHO PRODUCTIONS LTD is seeking a proactive and dedicated Customer Success Manager to join our growing team in London . In this full-time role, you will be instrumental in building and maintaining strong, long-lasting relationships with our clients. The ideal candidate will be a passionate advocate for our customers, ensuring they achieve their desired outcomes while using our products and services. You will be responsible for driving customer satisfaction, product adoption, and retention, ultimately contributing to the overall success of our business. Responsibilities * Serve as the primary point of contact and trusted advisor for a dedicated portfolio of clients. * Develop a deep understanding of customer needs and business objectives to ensure they derive maximum value from our solutions. * Manage the entire client lifecycle, from effective onboarding and training to ongoing support and success planning. * Proactively monitor customer health, identify potential risks, and implement strategies to mitigate churn. * Conduct regular business reviews with clients to demonstrate value, address concerns, and explore opportunities for growth. * Collaborate closely with our sales and product teams to identify upsell opportunities and provide valuable customer feedback for product enhancement. * Organise and deliver training sessions and webinars to help clients optimise their use of our services. * Act as the voice of the customer within the company, advocating for their needs and contributing to a customer-centric culture. Qualifications * Proven experience in a Customer Success, Account Management, or a similar client-facing role. * Exceptional interpersonal and communication skills, with the ability to build rapport and trust with key stakeholders. * Strong problem-solving skills and a proactive, results-oriented mindset. * Excellent organisational and time-management abilities, capable of managing multiple accounts simultaneously. * Experience working with CRM software (e.g., Salesforce, HubSpot) is highly desirable. * A genuine passion for helping customers succeed. * Must be based in or have the ability to commute to our London office. Benefits * A competitive salary and benefits package. * Opportunities for continuous professional development and career progression. * A collaborative, innovative, and supportive work environment. * Generous annual leave allowance. * Company pension scheme. * The chance to make a significant impact within a dynamic and forward-thinking organisation.
Create a job alert for this search

Customer success Manager • England, United Kingdom

Similar jobs

Customer Success Manager

OntikEngland, GB
Full-time

London (in office mainly, with regular on-site customer visits across the UK).Ontik is an ambitious, early-stage B2B financial operations platform designed to streamline and simplify complex financ... Show more

 • Promoted

Customer Success Manager

AttensiEngland, GB
Full-time

We are Attensi, a global company founded in Norway specialized in gamified simulation training.Since our inception in 2012, Attensi has grown to become a global leader in the field, with training s... Show more

 • Promoted

AI SaaS Customer Success Manager

CoLoopEngland, United Kingdom
Full-time

CoLoop in the United Kingdom is looking for an ambitious Account Manager to enhance customer relationships and drive satisfaction.The ideal candidate will establish strong client bonds, effectively... Show more

 • Promoted

Senior Customer Success Manager

NuixEngland, GB
Full-time

Senior Customer Success Manager (Advisory Focus).Senior Customer Success Manager (Advisory Focus).Nuix creates innovative software that empowers organizations to simply and quickly find the truth f... Show more

 • Promoted

Customer Success Manager - Defence and Intelligence (Middle East)

PlanetEngland, United Kingdom
Full-time

The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment.Your mission wil... Show more

 • Promoted

Customer Success Manager

IP IntegrationEngland, GB
Full-time

We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our clients and delivering against very strong delivery principles and supportin... Show more

 • Promoted

Enterprise Customer Success Manager

justtEngland, GB
Full-time

Enterprise Customer Success Manager.We’re looking for an Enterprise Customer Success Manager to join our team in London.As a trusted advisor to our customers, you’ll represent both the voice of Jus... Show more

 • Promoted

SMB Customer Success Manager: Onboarding & Growth

HeidiEngland, GB
Full-time

A healthcare technology firm in the UK is seeking a Customer Success Manager who will support SMB customers from onboarding through to successful adoption.Responsibilities include leading onboardin... Show more

 • Promoted

Customer Success & Digital Enablement Manager (XRS)

CBRE Global Workplace Solutions (GWS)England, GB
Temporary

Customer Success & Digital Enablement Manager (XRS).The Extended Reality Solutions (XRS) team at CBRE delivers cutting‑edge "extended reality" solutions for our front‑line workers.We are seeking a ... Show more

 • Promoted

Remote Strategic Enterprise Customer Success Manager

DaySmart SoftwareEngland, United Kingdom
Remote
Full-time

A leading software solutions company in the UK is seeking a Strategic Enterprise Customer Success Manager to manage relationships with high-value clients in the fitness industry.This role involves ... Show more

 • Promoted

Customer Success Manager

PigmentEngland, GB
Full-time

Pigment: The AI Platform Redefining Business Planning.Pigment is the AI‑powered business planning and performance management platform built for agility and scale.We connect people, data, and proces... Show more

 • Promoted

Customer Success Architect: Onboarding & Adoption Leader (Hybrid UK)

DefaqtoEngland, GB
Full-time

A financial services intelligence company is seeking a Customer Success Manager to own the onboarding journey for Provider solutions, ensuring customer satisfaction and minimizing cancellations.The... Show more

 • Promoted

Customer Success Manager (Sports MarTech)

Ultimate AssetEngland, GB
Full-time

Customer Success Manager (Sports MarTech).Customer Success Manager (Sports SaaS Platform).London, Hybrid Working (3 days in the office).My client is a leading provider of innovative solutions in th... Show more

 • Promoted

Senior Customer Success Manager — Enterprise Growth

HarnhamEngland, GB
Full-time

A leading market research company in the UK is seeking a Senior Customer Success Manager to build long-term client relationships and help customers maximize platform value.The ideal candidate will ... Show more

 • Promoted

Remote Global Customer Success Manager – Drive Growth

Socotra, Inc.England, United Kingdom
Remote
Full-time

Customer Success Manager to join its International Customer Success team in the United Kingdom.The successful candidate will manage a portfolio of customers, ensuring they receive value from Avalar... Show more

 • Promoted

Customer Success Manager – Telematics

AvivaEngland, GB
Part-time

Customer Success Manager – Telematics.Customer Success Manager – Telematics.Get AI-powered advice on this job and more exclusive features.Location: Norwich, Bristol, Leeds, London.This is a great j... Show more

 • Promoted

Customer Success Manager – EMEA

AvertroEngland, GB
Full-time

Ready to Drive Customer Outcomes That Truly Move the Needle in Cybersecurity?.We’re looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adopt... Show more

 • Promoted

Customer Success Manager & Team Leader

Harrison Scott AssociatesEngland, United Kingdom
Full-time

Harrison Scott Associates is seeking a Client Services Manager in the United Kingdom to lead the customer service team in a corrugated packaging manufacturing company.This role demands strong leade... Show more

 • Promoted

Customer Success Manager (London)

TetonEngland, GB
Full-time

Customer Success Manager (London).Our vision is to be the indispensable AI nurse companion for care staff, transforming patient care, and ultimately operations and delivery across the entire health... Show more

 • Promoted

Strategic SaaS Customer Success Manager

Harvey ThomasEngland, GB
Full-time

A leading PropTech organization in the United Kingdom is looking for a Customer Success Manager to design and deliver a client engagement strategy.You will build long-term client relationships, mon... Show more