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Wine Supervisor - Gordon RamsayFAIRMONT • Knutsford, England, United Kingdom
Wine Supervisor - Gordon Ramsay

Wine Supervisor - Gordon Ramsay

FAIRMONT • Knutsford, England, United Kingdom
5 days ago
Job type
  • Full-time
Job description
Job Description

  • Act as the visual presence and lead authority in the restaurant in the absence of the Restaurant Manager, ensuring the standard of excellence is met at every touchpoint.
  • Run the shift and allocate daily roles to team members, ensuring that all opening, service, and closing procedures are carried out with military precision.
  • Represent the restaurant in departmental meetings and briefings, ensuring alignment with the wider resort's goals.
  • Be precise in executing guest orders and handling complaints immediately, ensuring guest recovery aligns with luxury hospitality standards.
  • Maintain operational stock levels for the restaurant, with specific accountability for the wine cellar, inventory rotation, and high-value beverage ordering.
  • Maintain an exhaustive knowledge of the breakfast, evening, and bar menus, with an expert-level command of the wine list to provide bespoke pairing recommendations.
  • Take every opportunity to up-sell premium vintages and lead the team in daily sales initiatives, focusing on increasing the average check through wine pairings.
  • Ensure all wine-related documentation, including bin end lists and daily beverage reports, are completed accurately.
  • Hold pre-shift briefings that include training sessions, educating the team on new vintages, tasting notes, and professional pouring techniques.
  • Communicate professionally with all colleagues and the back-of-house team, fostering a culture of mutual respect and high-speed efficiency.
  • Maintain the detailed cleanliness standards of the dining room and service areas to ensure an "audit-ready" environment at all times.
  • Be strictly accountable for all monies and financial payments while on shift, ensuring precise reconciliation of wine sales.
  • Remain aware of daily and upcoming business for the resort, adjusting stock levels and staffing roles to meet forecasted demand.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


    Qualifications

    • Proven experience in a Assistant Restaurant Managerial (Wine) role, ideally within a luxury or high‑volume environment.
    • Qualification in Hospitality Management/Food & Beverage preferred
    • Additional certification(s) in Food & Beverage will be an advantage
    • Experienced in all aspects of restaurant and banquet service.
    • Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results
    • Excellent reading, writing and oral proficiency in English language


    Additional Information

    What is in it for you?

    • Exclusive Discounts:
      • Fairmont Cheshire, The Mere, Spa and Golf discount
      • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
      • 20% off food and beverage in on-site restaurants
    • Colleague restaurant
    • Being part of The Mere Team – our culture is unique!
    • You will benefit from training and development opportunities
    • Competitive salary and benefits including pension
    • 28 days of holiday including public holidays
    • 1-5 days service award based on length of service
    • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
    • And last but not least you will get to work with a team of EXTRAORDINARY people
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    Wine Supervisor - Gordon Ramsay • Knutsford, England, United Kingdom

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