Manager, Application Support and Productivity

Manager, Application Support and Productivity – £57,480- £62,000 – Permanent Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future. About Sage: Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely. Our guaranteed independence means we’re free to: Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning Think long-term – experimenting, taking risks, and investing in new ideas About our Team: You’ll join our Digital Workplace organization, a collaborative, people-focused team. We ensure colleagues across Sage have a seamless, modern, and efficient technology experience. We work closely with Engineering, Product, Security, Facilities, and global partners to deliver reliable application support, intuitive efficiency tools, and scalable digital workplace services. We help colleagues work confidently with collaboration, automation, and AI-enabled technologies and support them to stay connected and efficient wherever they are. Could you be our new Manager, Application Support? Are you? Experienced in leading application support, productivity, or digital workplace teams in a global environment, with a strong focus on people development and service excellence. Skilled in mentoring, motivating, and developing operational teams, with a track record of building capability and encouraging inclusive, high-performing cultures. Experienced in handling current efficiency software, including Microsoft 365, SharePoint (Modern), Teams, Copilot, and Atlassian tools. Experienced in driving automated workflows, customer focused tools, and AI-enabled improvements that improve service delivery and employee experience. Knowledgeable in IT service management practices, including L1/L2/L3 support models and ITIL-aligned processes. Comfortable using data, metrics, and insights to prioritise work, guide decisions, and drive continuous improvement. Strong communication skills with the ability to influence and work effectively with employees at all levels. Experienced in managing vendors, budgets, contracts, and licensing for enterprise applications and efficiency systems. Your new role: You’ll guide and nurture global teams responsible for delivering a reliable, modern, and customer-focused digital workplace experience. You’ll translate strategy into scalable services, strong adoption, and measurable efficiency results. Alongside driving operational excellence, you’ll champion automation, AI-first ways of working, and continuous improvement to ensure colleagues can work effectively using collaboration and efficiency platforms. Lead and develop global application support and productivity teams, shaping a high-performing, inclusive, and customer-focused culture. Build team capability through clear objectives, mentoring, skills development, and succession planning to strengthen resilience and service quality. Coordinate the end-to-end delivery of application support services, ensuring incidents, requests, and problems are resolved efficiently and aligned with service expectations. Act as the senior point of contact for complex or high-impact customer concerns, ensuring clear communication, effective coordination, and timely resolution. Take responsibility for the development, oversight, and maintenance of efficiency platforms spanning Microsoft 365, SharePoint, Power Platform, Copilot, and Atlassian tools. Advocate for automation, self-service, and AI-first solutions that minimise manual effort, elevate employee experience, and generate tangible improvements in efficiency. Use service data, adoption metrics, and user feedback to optimise operational performance and embed continuous improvement. Build positive relationships ensuring services operate in line with security, privacy, and compliance requirements. Overview of Benefits 25 days annual leave (plus bank holidays) with 2 additional floating personal days. Hybrid working up to 2 days per week in office and a home working allowance. Life assurance, income protection, and travel insurance. Private medical cover and access to the company doctor. Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals. Variety of snacks and beverages available in the office. Healthy lifestyle reimbursement and anniversary trips. Access to Company loans (season ticket loan, rental deposit loan, cycle loan). We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application. We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk . Please note we only accept applications via email if an adjustment has been agreed. Closing Date: Friday 15th May 2026 Diversity, Equity, and Inclusion At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.