As the public face of our properties, you’ll provide a warm, friendly welcome, provide an excellent customer service experience, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: 12.75 per hour
Contract: Fixed term contract until 31-Dec-2026
Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Interview date: 19th May 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
This quintessential English country house is a busy and vibrant place to be. Last year Belton House welcomed 450,000 visitors through its doors and numbers are growing fast. Belton House has opportunities across all areas so, if you are enthusiastic and committed to making this popular property the best it can be, the team would love to hear from you.
Click here for more information about this location
Day to day, you’ll deliver a great all-round customer service experience. This is a varied role that supports key areas. You'll process admissions, promote the benefits of National Trust membership and engage visitors about what Belton Estate, and other places have to offer. You'll play a vital role in managing various entry points, carparks and a play area that is a key visitor attraction. You'll support in the Visitor Reception by being on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. We believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service in a fast paced environment.
We’d love to hear from you if you’re:
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
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