Talent.com
Astreya
Senior Information Technology Support AnalystAstreya • London Area, United Kingdom, United Kingdom
No longer accepting applications
Senior Information Technology Support Analyst

Senior Information Technology Support Analyst

Astreya • London Area, United Kingdom, United Kingdom
6 days ago
Job type
  • Full-time
Job description

Senior IT Support Analyst | Location: London, United Kingdom | Experience: 7-9 years


About the Role

This is a senior-level IT support role embedded at a high-profile enterprise client site in London. The day-to-day is hands-on end-user support (walk-up troubleshooting, device management, mobile support, connectivity, AV) delivered at a consistently high standard to a discerning user base. Beyond that, the role carries real expectations around automation, scripting, and AI-assisted productivity. You won't be handed a script library to run. You'll be expected to build and improve processes alongside your support work.

The right person for this role is equally comfortable fielding a question about MFA setup or a slow laptop as they are writing a PowerShell script to automate a provisioning task. Both matter here.


Core Responsibilities

  • Serve as the primary on-site IT support resource for approximately 120 employees across in-office and remote work arrangements. This includes walk-up support, ticket-based requests, and proactive outreach on known issues.
  • Troubleshoot and resolve hardware and software issues across Windows and macOS platforms, Microsoft 365, mobile devices (iOS and Android), printers, and peripherals. Problems come in fast and range from basic to genuinely complex.
  • Manage mobile device provisioning, configuration, and support for both iOS and Android in a corporate MDM environment.
  • Support end users on collaboration workflows across Teams, SharePoint, OneDrive, Exchange Online, and related M365 tools, not just break/fix, but helping people use the platform effectively.
  • Handle IT asset lifecycle tasks: deployment, recovery, configuration tracking, and documentation in ServiceNow.
  • Support audio-visual equipment setup, troubleshooting, and maintenance across conference rooms and event spaces. Expected to operate AV systems independently when needed.
  • Perform IT setup, support, and breakdown for large meetings and on-site events.
  • Write and maintain documentation for recurring processes, known issues, and standard procedures in a usable format that the team can actually rely on.

Automation, Scripting, and AI

  • Write and maintain PowerShell scripts to automate routine tasks: provisioning, reporting, account management, and similar. This is not a once-a-quarter ask, it's an ongoing expectation.
  • Build and maintain workflows using Power Automate to reduce manual overhead in common processes.
  • Use AI tools (Copilot, ChatGPT, or Claude) as a practical part of your workflow, for documentation, troubleshooting research, script generation, and helping end users adopt AI-assisted tools in their own work.
  • Maintain working familiarity with Power BI for operational reporting: ticket data, asset inventory, service metrics.

What We're Looking For

  • 7-9 years of enterprise IT support experience with demonstrated progression in complexity and ownership.
  • Deep, hands-on troubleshooting experience across Windows and macOS in an enterprise environment. Mac support is not optional here, it's a daily reality.
  • Strong M365 platform knowledge: Entra ID, Intune, Exchange Online, Teams, SharePoint.
  • Hands-on scripting experience in PowerShell. Able to write, troubleshoot, and maintain scripts independently.
  • Working knowledge of Power Automate and comfort with Power BI.
  • Demonstrated use of AI tools in a professional context for productivity, documentation, or support work.
  • Experience supporting iOS and Android devices in a corporate MDM environment.
  • Proficiency with audio-visual systems in a corporate setting: conferencing platforms, display hardware, room systems.
  • ServiceNow experience for incident management, service requests, and asset tracking.
  • ITIL Foundation or equivalent. Microsoft certifications (MD-102, MS-900, or higher) preferred.
  • Excellent written and verbal English communication. This role interfaces directly with senior professionals and requires someone who represents the team well in every interaction.

Preferred

  • Azure fundamentals or exposure to cloud infrastructure concepts.
  • Experience in an outsourced managed services environment.
  • KCS or knowledge management certification.

Create a job alert for this search

Senior Information Technology Support Analyst • London Area, United Kingdom, United Kingdom

Similar jobs

Information Technology Solutions Architect

Aubay UKGreater London, England, United Kingdom
Full-time

Aubay UK is seeking a Solution Architect for their leading oil and gas client.This role is responsible for delivering enterprise‑scale, fit‑for‑purpose solution designs that align with Shell’s IT s... Show more

 • Promoted

Senior Information Technology Auditor

Arthur RecruitmentCity Of London, England, United Kingdom
Full-time

A leading London based insurance organisation are keen to hire an IT Audit specialist as an Audit Senior.Joining a small team, you will need to be capable of executing IT Audits across a range of t... Show more

 • Promoted

Senior Manager/ Vice President, Information System & Technology, United Kingdom

Mapletree Investments Pte LtdGreater London, England, United Kingdom
Full-time

Senior Manager/ Vice President, Information System & Technology, United Kingdom.To lead and manage three critical IT functions: the Entrata Application Service Team, the End User Support Team, and ... Show more

 • Promoted

Senior Systems Engineer, User Support

ARCH EUROPE INSURANCE SERVICES LTDGreater London, England, United Kingdom
Full-time

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potentia... Show more

 • Promoted

Global Technology Support Services

CFA InstituteGreater London, England, United Kingdom
Full-time

Are you a hands-on leader who can drive global technology support services—across help desk, A/V, and device management—while partnering across engineering, security, and network teams?.In this rol... Show more

 • Promoted

End User Support Analyst

ClarksonsGreater London, England, United Kingdom
Full-time

Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base.Our intelligence adds value by enabli... Show more

 • Promoted

Senior Information Technology Auditor

Jefferson TileyGreater London, England, United Kingdom
Full-time

Would you like the opportunity to shape a newly built IT Audit capability in a global business?.My client, a global provider of financial services, is hiring a.This is a standout opportunity to joi... Show more

 • Promoted

Senior Atlassian System Admin

CloudFlareGreater London, England, United Kingdom
Full-time

At Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for cust... Show more

 • Promoted

Applications Development Senior Technology Analyst - SVP

CitiGreater London, England, United Kingdom
Full-time

Engineer the future of global finance.At Citi, our Tech team doesn’t just support finance – we are helping to redefine it.Every day, $5 trillion crosses through our network.We do business in 180+ c... Show more

 • Promoted

Head of Information Technology Services

FJN SolutionsGreater London, England, United Kingdom
Full-time

Leads the delivery of secure, reliable, and cost-effective IT services, ensuring alignment with business strategy and customer needs.Accountable for end-to-end IT operations, outsourced service pro... Show more

 • Promoted

Applications Development Senior Technology Analyst - SVP

Citigroup Inc.Greater London, England, United Kingdom
Full-time

Engineer the future of global finance.At Citi, our Tech team doesn’t just support finance – we are helping to redefine it.Every day, $5 trillion crosses through our network.We do business in 180+ c... Show more

 • Promoted

Information Technology Support Engineer

R3vampGreater London, England, United Kingdom
Full-time

Duration: Initial 3 Months (likely extension).Working Pattern: 3 Days Per Week Onsite.We are seeking a polished, customer-facing IT Support Engineer to work onsite as an embedded extension of the c... Show more

 • Promoted

Information Technology Auditor

AdeccoGreater London, England, United Kingdom
Temporary

Diversity & Inclusion Commitment.Our commitment is to provide equal opportunities regardless of gender, age, ethnicity, disability, sexual orientation, religion, or belief.We actively engage with e... Show more

 • Promoted

Hybrid IT Support & Tech Solutions Analyst

FacultyGreater London, England, United Kingdom
Full-time

A tech-focused organization is seeking a proactive Business Technology Analyst to join their IT support team in Greater London.This role focuses on assisting colleagues with technology needs, resol... Show more

 • Promoted

Information Technology Operations Specialist

ATG (Auction Technology Group)Greater London, England, United Kingdom
Full-time

ATG connects thousands of auction houses, listing millions of items worth over $15 billion annually (and growing!), to buyers in over 170 countries around the world.These buyers generate over 100 m... Show more

 • Promoted

Information Technology Operations Manager

LorienGreater London, England, United Kingdom
Full-time

IT Operations Manager / D&T Coordinator (JML / Service Management).We’re hiring for a large-scale digital and technology programme supporting a major international organisation.This role sits withi... Show more

 • Promoted

Information Technology Support Specialist

Finsight Group Inc (FINSIGHT)Greater London, England, United Kingdom
Full-time

We are expanding our presence in London and are eager to continue building a great team.As an Information Technology Support Specialist, you will serve a dual function: owning local IT operations a... Show more

 • Promoted

Senior Technical Analyst, Solutions

StackAdaptGreater London, England, United Kingdom
Full-time

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision.With 465 billion automated optimizations per second, the AI-powered Stack... Show more

 • Promoted

Temporary IT Support Analyst

Ryder ReidCity Of London, England, United Kingdom
Permanent +1

Ryder Reid Legal is recruiting an.You must be available immediately for this role.Provide 1st and 2nd line IT support across desktop systems, mobile devices, and AV equipment.Support and troublesho... Show more

 • Promoted

Information Technology Manager

Consulting PointGreater London, England, United Kingdom
Full-time

Consulting Point is seeking experienced Management Consultants to join the Digital Operating Model team within a leading global transformation consultancy.This practice serves as a primary advisor ... Show more