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IT Helpdesk ManagerFuture Prospects • Sherwood, England
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IT Helpdesk Manager

IT Helpdesk Manager

Future Prospects • Sherwood, England
3 days ago
Salary
£40,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description
Overview IT Helpdesk Manager – Newark, Full Time, Permanent Salary: £40,000 - £44,000 + car allowance of £560 pcm The Role The tasks for this IT Helpdesk Manager involve: * Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes. * Manage customer escalations, addressing high-priority issues swiftly. * Develop and motivate a multi-discipline helpdesk team. * Regularly report on helpdesk performance and implement improvement processes. * Conduct customer visits (requires full, clean driving licence). The Candidate The ideal IT Helpdesk Manager will have: * At least 5 years\' experience in a helpdesk environment. * Minimum 2 years\' leadership experience in a technical helpdesk. * Strong technical knowledge in Microsoft platforms, VOIP systems, and network management. * Excellent customer service, communication, and problem-solving skills. * ITIL Foundation certification (or equivalent) preferred. The Benefits The Benefits for this IT Helpdesk Manager role include: * A varied, impactful leadership role spanning IT, VOIP—genuinely no two days the same. * Competitive salary of £40,000–£44,000 per annum depending on experience. * Car/vehicle allowance, mobile phone, and laptop provided. * A collaborative, ambitious team committed to technology-driven service improvement. * Excellent prospects for career development and progression within a growing business. * Ongoing professional development including vendor training and industry certifications. * 23 days holiday plus Bank Holidays, Discount Programme, Free Flu Vaccination, Free Eye Test. #J-18808-Ljbffr
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IT Helpdesk Manager • Sherwood, England

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