Claims Handler – Salary - £26,700
This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You’ll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.
Working within the Green Flag Rescue team, you’ll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You’ll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records.
A bit about the job
Supporting customers during emergency breakdown situations with empathy and reassurance
Handling inbound calls and providing clear guidance during stressful circumstances
Assessing policy cover and applying terms accurately to determine rescue and recovery solutions
Arranging and coordinating rescue and recovery services with agents and suppliers
Managing claims end to end, taking ownership through to resolution
Liaising with internal teams and external partners to ensure seamless service delivery
Maintaining accurate, compliant records and identifying and supporting vulnerable customers
Skills and experience we’re looking for:
Strong customer service and communication skills with a customer-first mindset and problem solving abilities
Empathy, resilience and attention to detail
The ability to stay calm and make sound decisions under pressure
Good IT skills and confident using Microsoft packages e.g. Outlook and Word
Customer Service or Claims handling experience is desirable
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Leeds office and may last up to a minimum of 12 weeks.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Employer contributed pension
Annual company bonus
Discounts on insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
Aviva is for Everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Claims Handler - Green Flag Rescue • UK – Leeds – The Wharf
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