Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote)

🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳

Another exclusive opportunity from Areti Group 🌳

Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations.

This is a company where product, people, and metrics sit at the heart of everything.

Lean team. Exceptional talent density. No corporate noise.

Right now they’re expanding the Operations & Client Experience team.

We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.

📍 Location: Remote (UK / EMEA)

💼 Type: Full-time

🚀 Stage: High-growth AI SaaS | Product-first | Global customers

🌳 The Opportunity

This is not a traditional implementation role.

You’ll be the person who turns a signed contract into a successful client launch.

You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform.

The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way.

You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one.

Small team. Very experienced people.

Think SAS unit, not an army.

🌳 What You’ll Own

🌳 Client Onboarding

You’ll own the end-to-end onboarding journey for new customers.

This includes:

• Leading onboarding kick-off calls

• Aligning on goals, timelines, and success metrics

• Managing onboarding plans and milestones

• Coordinating data and system configuration

• Managing stakeholders across multiple teams

• Driving customers through to successful go-live

You’ll be the trusted guide during the most critical stage of the customer journey.

🌳 Cross-Functional Delivery

This role sits at the centre of the delivery engine.

You’ll collaborate with:

• Sales & CX teams during client handover

• Product & Engineering on configuration or technical requirements

• Operations teams ahead of launch

• Internal stakeholders working on platform improvements

🌳 Training & Enablement

You’ll help customers succeed by delivering clear and engaging training sessions.

This includes:

• Delivering product training for customer teams

• Creating onboarding documentation and materials

• Supporting adoption of new workflows

• Helping customers get value from day one

🌳 Delivery Excellence

This business is obsessed with metrics and outcomes.

You’ll help track and improve:

• Time-to-launch

• Onboarding experience

• Customer satisfaction

• Early product adoption

You’ll also proactively identify risks and ensure projects stay on track.

🌳 What We’re Looking For

We’re looking for people who combine organisation, communication, and client empathy.

You should have:

• 3–5+ years experience in onboarding, implementation, customer success, or project delivery

• Experience working with international customers

• Experience in SaaS environments

Experience in Benefits is hugely desirable - Flexible Benefits

• Benefits Platform
• Employee Benefits Technology
• Total Reward
• Benefits Administration
• HR Tech / Reward Tech
• Benefits Implementation

Below is a rewritten section of your advert

• Ability to manage multiple onboarding projects simultaneously

• Experience delivering virtual training sessions

• Strong communication with senior stakeholders

This role suits someone who is:

• Highly organised

• Proactive and solution-oriented

• Comfortable managing complexity

• Confident in client-facing situations

• Energised by fast-moving environments

🌳 Nice-to-Have Experience

• Enterprise client onboarding

• Experience in global platforms or complex SaaS products

• Startup or scale-up experience

• Project management certifications

🌳 The Culture

The company operates around a few principles.

🌳 Small teams of exceptional people who trust each other.

🌳 Delivering for customers is the mission

🌳 Challenge is encouraged

🌳 Product-first thinking

Lean, ambitious, curious, and never complacent.

🌳 Why Join?

• Join a category-defining AI SaaS company

• Work with global enterprise customers

• High trust, high ownership culture

• Product-first business solving complex problems

• A genuinely high-performance environment

• Fully remote working

If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment.

Apply now or reach out to Areti Group for a confidential conversation.