Spa & Wellness Operations Manager

Maya Blue Spa & Wellness Operations Manager

We are looking for a talented and passionate Spa & Wellness Operations Manager to join our exclusive Maya Blue Wellness Spa at the Titanic Hotel, Liverpool.

Benefits include:

• Competitive salary
• Free parking, meals whilst on duty
• Training, Development and Appraisals
• Employee and management annual awards
• Employee of the month awards, manager of the month awards
• Staff appreciation week
• 50% discount in Food & Beverage outlets
• Friends & Family room rates, employee assistance programme
• Summer staff party, Long service awards
• Recommend a friend bonus
• Death in service benefit
• Company pension provision
• Departmental incentives.

The Titanic Hotel Liverpool is all about the restoration of one of our city’s most historic and iconic buildings. It forms part of the Stanley Dock Village development overlooking the waters of Stanley Dock. The hotel is a hotel of unequalled proportion of size, service and style,

Hotel Facilities include:

The hotel has 153 bedrooms, the smallest room being 56 sq. metres. Our bedroom types are Classic, Superior and Presidential Suites.

We have Stanley’s Restaurant & Bar, which has 140 covers. We have the Rum Bar which is our Cocktail & Coffee Lounge.

We have a Thermal Suite with 10 treatment rooms, relaxation room, sauna, samarium, steam room, foot baths & experience shower plus a fully equipped gym.

Tasks

About the Role

As Maya Blue Spa & Wellness Operations Manager, you will be a professional business manager responsible for the flawless running of the Wellness Centre by continuing to develop our first-class team and ensuring they provide exceptional personal guest service.

You will ensure that departmental standards, goals and targets are achieved whilst ensuring the achievement of optimum profitability and maintaining the financial control of the department.

You will oversee daily operations across all the Wellness facilities including treatment rooms, pool, gym and relaxation areas.

You will manage customer feedback effectively to ensure continuous service and programme improvement.

This role offers an exciting opportunity to join an outstanding team renowned for their approach to training, career development and progression.

Requirements

What we are looking for:

We are looking for a highly motivated individual, who has worked in a similar role.

• Confident communicator with exceptional people skills and the ability to develop your team to deliver an outstanding product and guest service.
• Passionate about your team and Wellness environment and will have previous experience of training & leading within a similar role in a quality hotel environment.
• Minimum 2 years’ experience in a luxury spa or wellness environment
• Demonstrated leadership capability with a proactive, solution-focused mindset
• Strong communication skills with the ability to lead, coach and delegate effectively
• High attention to detail and commitment to luxury service standards
• Basic understanding of budgets, KPIs, forecasting and operational performance
• Experience with spa management systems and computer applications like Prem Spa, Journey etc.

Other skills that will need to be demonstrated include:

• Great team leading and building skills
• Excellent selling skills
• Exceptional customer care skills
• Empathy for your colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• An exceptional & consistent personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism in dealing with high-profile clients

Benefits

See full benefits list above.

HOW TO APPLY

If this opportunity feels like the right fit for you, we encourage you to apply today. Your application will be sent directly to the recruitment team at the Titanic Hotel, who will reach out to you directly if they would like to advance your application to the next stage.

PLEASE NOTE: All applicants who are offered employment will need to provide satisfactory references and their right to live and work in the UK before their appointment is confirmed.

Spa Elite is a market leader, multi-award-winning temp agency, and perm advertising specialist. A UK and International Recruiter to the World of Spa, Aesthetics, Wellness, Beauty, Fitness, Leisure.

We empower our UK-based clients to navigate staff shortages, holidays, sickness, and peak periods with ease. Spa Elite is setting the standard in how clients book and manage temporary therapist covers. Our exclusive portal/app enables clients to secure cover 24/7, 365 days a year, ensuring they always have access to the support they need. Furthermore, our Elite Therapists benefit from their own booking app, which allows them to effortlessly accept shifts, manage their schedules, and confirm hours worked anytime, anywhere.

Established in 2006, Spa Elite have been supporting clients and industry professionals for over 19 years in the UK and Worldwide. Our portfolio includes Destination Spas, Prestigious Day Spas, Aesthetic Clinics, Wellness Resorts, Hotels, Retreats and Fitness spaces.