Deputy Care Manager

Home Instead is a family run business, established in 2010. Our Mission is to be the most admired home care provider in our area, by changing the face of ageing and being the first-choice provider of in-home dementia care. Here at Home Instead, happiness and genuinely feeling valued and supported, for both our clients and our Care Professionals is why we are different. Supporting clients throughout the Telford & Surrounding areas, enabling them to live safe and well in their own homes gives us no greater satisfaction or joy and this is only one of the reasons why we are the first homecare organisation in Shropshire to be recognised asOutstandingby CQC. Job Description An exciting opportunity has arisen for aDeputy Care Managerto join our growing team at ourNewport, Shropshireoffice. We are seeking a dedicated and compassionate individual to join our company, you will play a vital role in ensuring the highest level of care and support for our clients in their own homes. You will be responsible for overseeing a team of care professionals, monitoring service quality, and maintaining compliance with regulations. Your key responsibilities: * Supervise and lead a team of care professionals, providing guidance, training, and support. * Conduct regular home visits to assess client needs and quality assurance checks. * Conduct client and care professional introductions. * Create care plans and coordinate services to meet individual client requirements. * Maintain accurate client records and documentation in compliance with regulations. * Monitor and evaluate our care professional’s performance, providing feedback and implementing improvement plans. * Collaborate with other healthcare professionals, families, and clients to ensure effective care coordination. * Ensure that all services provided align with company policies and industry standards. * Address and resolve client and care professional concerns in a timely and compassionate manner. * This role will involve an element of on call duties. * Carry out any other duties deemed necessary for the successful operation of the business. Qualifications * Experience of delivering &managing care support services in a similar setting. * Holds or be willing to work towards a NVQ Level 3 in Health & Social Care (or equivalent). * Experience of delivering and managing care support services. * Strong leadership and communication skills. * Knowledge of CQC or relevant Health and social care regulations and compliance. * Excellent organisational and problem-solving abilities. * Flexible to meet the needs of the business. * Compassion and empathy for our clients and their families. * Ability to work independently and as part of a team. * The role requires you to have access to your own vehicle and hold a valid driving licence. Additional Information Why Join Us? * A supportive and values-driven culture where you’ll be empowered to lead, innovate, and make a real difference. * Competitive salary, bonus opportunities, and professional development support. * The satisfaction of knowing you’re not just managing a service – you’re shaping its future and changing lives in the community. If you’re ready for a challenge where you can combine your leadership skills with your passion for exceptional care, we’d love to hear from you. Apply today and help us demonstrate Home Instead’s outstanding care to local communities Please feel free to contact Ashley on 01952 581112 orrecruitment@telford.homeinstead.co.ukif you have any questions. Please also note this role is UK based and the right to work in the UK will need to be established as part of the recruitment process. J-18808-Ljbffr