Talent.com
ClearCourse
Ecommerce AdvisorClearCourse • Cheltenham, England
No longer accepting applications
Ecommerce Advisor

Ecommerce Advisor

ClearCourse • Cheltenham, England
4 days ago
Job type
  • Full-time
Job description
Role: E-commerce Advisor The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends maybe in future) Reports to: Customer Services Team Leader ClearCourse is growing fast and were looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, youll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience. Youll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships. What Youll Do * Handle inbound customer queries via phone, email, and live chat * Provide personalised support across our ecommerce products and services * Help customers resolve issues quickly and effectively * Offer advice on ecommerce best practices to support customer success * Proactively identify opportunities to upsell and retain customers * Manage inbound cancellation requests, using questioning and retention tools to retain business * Promote ClearCourse as a trusted partner by delivering exceptional customer service What Were Looking For * A positive, proactive personality with great communication skills * Strong interpersonal skills confident over the phone and in writing * Experience probing, questioning, and influencing to solve problems * Call centre experience desirable, but not essential * Knowledge of websites & ecommerce, with HTML/CSS a bonus Why Join Us? * Competitive salary + benefits * 25 xsngvjr days holiday + your birthday off * Private medical insurance (Bupa) & health cash plan * Life assurance & income protection * Enhanced parental leave & family wellbeing support * Perkbox discounts & perks * Generous pension contributions * Hybrid working model (remote flexibility) If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment wed love to hear from you. Apply today and help shape the ClearCourse customer experience.
Create a job alert for this search

Ecommerce Advisor • Cheltenham, England

Similar jobs

Ecommerce Advisor

ClearCourseBirmingham, ENG, GB
Full-time

Monday - Friday; some weekends maybe in future).ClearCourse is growing fast and were looking for an.In this role, youll be the voice of the company, helping our customers get the very best from our... Show more

 • Promoted

Customer Account Manager - No.1 Timber Producer. Mat Contract

Recruitment RevolutionCirencester, South West, UK
Full-time

Looking for an Account Management role where strong relationships, commercial thinking and sustainability truly matter?.This is an exciting opportunity to.Customer xrnqpay Account Manager.Making su... Show more

 • Promoted

Senior HSEQ Advisor

Shirley ParsonsStrensham, ENG, GB
Full-time

A leading UK infrastructure and engineering contractor is seeking an experiencedSenior HSEQ Advisor to support a utlities project in Worcestershire.This is an excellent opportunity for a proactive ... Show more

 • Promoted

Business Advisor

Randstad DigitalHandsworth, ENG, GB
Full-time

The Hub,' our high-energy team dedicated to supporting entrepreneurs at the most critical stage of their journey.In this role, you will manage your own portfolio, building real rapport with cus... Show more

 • Promoted

Business Development Manager

Coventry Building SocietyCheltenham, ENG, GB
Full-time

We are looking a Business Development Manager to look after our postcodes BA, CF, GL, LD, NP, SA & SN covering Bath, Gloucestershire and Wales.This role is responsible for ensuring our Intermed... Show more

 • Promoted

Shop Manager

Cats ProtectionBirmingham, GB
Permanent

Starting salary of £25,644 per annum with progression via retail performance framework.We are the UK's largest cat welfare charity.All over the country, our passionate employees, volunteers and sup... Show more

 • Promoted

E-Commerce Account Manager

Omega Resource GroupCirencester, England, GB
Permanent

Job Title: E-Commerce Account Manager Location:.Permanent Role Overview – E-Commerce Account Manager Are you an e-commerce-driven sales professional who thrives in a fast-paced, customer-focused en... Show more

 • Promoted

Junior Shopify Engineer for Ecommerce Growth

Cake AgencyBirmingham, England, United Kingdom
Full-time

A leading ecommerce agency in Birmingham is looking for a Junior Software Engineer to contribute to developing ecommerce solutions.The role involves building and maintaining Shopify websites, probl... Show more

 • Promoted

Design Advisor - Part Time

NEPTUNE (EUROPE) LTDBirmingham, West Midlands, UK
Part-time +2

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living.From timeless furniture pieces to thoughtful design advice, we're here to help our customers crea... Show more

 • Promoted

AVON Representatives wanted in Causeway End, Wiltshire, England – start today

Reps.co.ukcauseway end, wiltshire, United Kingdom
Part-time

Start a career with one of the best beauty brands around?.World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.This... Show more

 • Promoted

Software Engineering Team Lead - Front End

Forward RoleCheltenham, Gloucestershire, GLS, UK
Full-time

As part of our clients growing National Security team, youll lead technical teams from the front, ensuring best practices and delivery of software projects.We are looking for technical leaders who ... Show more

 • Promoted

Account Manager

UK - J JB CPABirmingham, England, United Kingdom
Full-time

Account Manager – Soft Facilities Management (Cleaning).Manchester-Based | Travel to Stansted & East Midlands Required.We are seeking an experienced Account Manager to oversee a high-profile soft F... Show more

 • Promoted

SHEQ Advisor

Publica Group LtdCheltenham, ENG, GB
Full-time

Are you passionate about safety, sustainability, and making a real impact at work? Join Ubico as a SHEQ Advisor and play a key role in shaping a safe, compliant, and high-performing environment acr... Show more

 • Promoted

Ecommerce Manager

ELITE EXECUTIVE RECRUITMENT LTDBirmingham, United Kingdom
Full-time

Were working with a premium consumer brand at an exciting early stage of its direct-to-consumer journey.With a strong product, loyal customer response, and solid operational foundations already in ... Show more

 • Promoted

Sales Team Member

ClarksCirencester, GB
Full-time

To provide a great consumer experience in store whilst delivering set targets and KPIs.Effectively selling shoes and accessories through the delivery of the appropriate Clarks selling models.Suppor... Show more

 • Promoted

E-Commerce Manager

Pilgrims EuropeAlderton, England, GB
Full-time

None Monday to Friday - Office-based role About Oakhouse Foods Oakhouse Foods provides high-quality frozen meals to older consumers, the care sector and the NHS.Our mission is to deliver great-tast... Show more

 • Promoted

Ecommerce Manager

Birmingham City FCBirmingham, England, GB
Full-time

Club’s official online store(s), ensuring a seamless, engaging, and high-performing digital shopping experience that reflects our identity and values.You will play a key role in shaping and executi... Show more

 • Promoted

Ecommerce Product Lead – Growth, CRO & Shopify

Motel RocksCheltenham, England, United Kingdom
Full-time

A dynamic ecommerce company in Cheltenham is looking for an Ecommerce Product Manager to support and lead the strategy, development, and optimisation of their online shopping experience.This role w... Show more

 • Promoted

Retail Sales Advisor

Warren James JewellersCheltenham, ENG, GB
Part-time

Warren James is on the lookout for a Retail Sales Advisor - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.At Warren James we ar... Show more

 • Promoted

Retail Advisor

Virgin Media O2Cirencester, GB
Full-time

Competitive + Fantastic Benefits.As a Retail Advisor, youll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.At Vi... Show more