Field Service Engineer (Robotics)

Location: Newcastle upon Tyne & UK (Nationwide travel required)

Salary: £30,000–£35,000 per annum

Employment Type: Full-time

About SPARK

SPARK is a fast-growing technology company delivering advanced EPoS systems and intelligent robotics across the UK hospitality sector. We provide a fully integrated ecosystem that combines EPoS, online ordering, reservations, loyalty programmes, and AI-driven automation to help businesses improve operational efficiency and enhance the customer experience. Our robotics solutions are deployed across a wide range of environments, including table service robots in restaurants, service robots in hotels, and autonomous cleaning systems in commercial and warehouse settings.

The Opportunity

We are seeking a hands-on and customer-focused Field Robotics Engineer to support the deployment, maintenance, and optimisation of service and cleaning robots across hospitality, commercial, and industrial environments.

This role combines technical engineering capability with on-site client interaction, ensuring robotic solutions are delivered, maintained, and performing to expected operational and ROI standards.

Key Responsibilities

Installation & Deployment

• Conduct on-site surveys and assess operational environments
• Install, configure, and commission robotic systems (cleaning & service robots)
• Perform mapping, navigation setup, and environment calibration
• Set up charging stations, workstations, and network connectivity
• Deliver on-site training and support go-live

Maintenance & Technical Support

• Perform preventative maintenance, inspections, and firmware updates
• Diagnose and repair hardware and software faults
• Respond to service requests within SLA timeframes
• Manage spare parts and consumables
• Use remote diagnostic tools where applicable

Customer Support & Relationship Management

• Act as the primary on-site technical contact
• Provide operational guidance and user support
• Handle technical escalations professionally
• Support demos, pilots, and customer onboarding
• Ensure customer satisfaction and long-term adoption

System Optimisation & Performance

• Monitor robot performance and identify improvements
• Optimise mapping, routes, and operational logic
• Support data collection for reporting and ROI analysis
• Provide feedback to product and engineering teams

Compliance & Documentation

• Complete installation reports, service logs, and incident reports
• Ensure compliance with health & safety standards
• Follow data handling procedures (GDPR where applicable)
• Maintain accurate records in internal systems (CRM, maintenance tools)

What We’re Looking For

• Experience in robotics, automation, engineering, or field service roles
• Strong hands-on technical and troubleshooting ability
• Basic understanding of networking (Wi-Fi, IP configuration) and software troubleshooting
• Ability to read and interpret technical manuals and schematics
• Comfortable working independently in field-based environments
• Excellent communication and customer-facing skills
• Professional and reliable when representing the company
• Full UK driving licence and willingness to travel nationwide

Experience

• 1–3+ years in a field engineering, service engineering, or technical support role (preferred)
• Experience working on customer sites (hospitality, retail, logistics) is advantageous
• Experience with autonomous systems or robotics is a strong plus

Additional Requirements

• Full UK driving licence (essential)
• Willingness to travel nationwide, including occasional overnight stays
• Flexible approach to working hours based on operational needs

Preferred (Bonus) Skills

• Experience with robotic mapping or SLAM systems
• Familiarity with Android-based platforms
• Experience with IoT or cloud-connected systems
• Knowledge of preventative maintenance frameworks

Success Metrics (KPIs)

• First-time fix rate
• SLA response and resolution time
• Customer satisfaction score
• Robot uptime and operational efficiency
• Number of successful deployments

What We Offer

• Competitive salary with performance incentives
• Company vehicle or travel allowance
• Structured training on advanced robotics systems
• Opportunity to work with cutting-edge AI and automation technologies
• Clear career progression in a fast-growing robotics company

Apply Now

If you’re motivated by marketing innovative technology and want to help shape the future of automation in the UK, we’d love to hear from you. Kindly send your CV, cover letter (optional), and portfolio (optional) to hr@sparkepos.com