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Apprentice Customer Service Advisoremh group • Coalville, England
Apprentice Customer Service Advisor

Apprentice Customer Service Advisor

emh group • Coalville, England
5 days ago
Job type
  • Full-time
Job description
What you'll do at work * To deliver frontline customer services effectively over all our multimedia channels. These include telephone, e-mail, web, text phone and SMS * To employ a high standard of customer care in all customer contacts, internal and external * To provide administrative support as required * This post is subject to a basic DBS clearance Principal Duties and Responsibilities: 1. To deliver frontline customer services effectively over all our multimedia channels. These include telephone, e-mail, web, text phone and SMS 2. To employ a high standard of customer care in all customer contacts, internal and external 3. To provide administrative support as required 4. In particular to: 5. Handle all multimedia queries, and resolve them promptly in a helpful, respectful and courteous manner 6. Providing a tailored service for our diverse customer base 7. Interpret repair queries and respond within set guidelines including instructions to contractors 8. Tenant arrears sending standard letters as generated by Orchard in accordance with Income management policy 9. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements...
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Apprentice Customer Service Advisor • Coalville, England

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