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Hampshire Trust Bank
IT Service Desk Analyst – (12-month FTC)Hampshire Trust Bank • London, England
IT Service Desk Analyst – (12-month FTC)

IT Service Desk Analyst – (12-month FTC)

Hampshire Trust Bank • London, England
6 days ago
Job type
  • Temporary
Job description
IT Service Desk Analyst (12-month FTC) Location: Head Office, London with occasional travel to Birmingham Hours: Monday to Friday, 9:00am–5:30pm Working Pattern: On‑site only Reports to: Service Desk Team Lead Department: IT and Operations – Service Management About the Role This is an excellent opportunity for a recent graduate or early‑career IT professional looking to start their career in a regulated environment. As an IT Service Desk Analyst, you’ll be the first point of contact for IT support across the bank, helping colleagues with day‑to‑day technical issues while learning how an enterprise IT function operates. You don’t need years of experience — we’re looking for someone with a strong foundation in IT, a great attitude, and a genuine desire to learn. You’ll gain hands‑on exposure to end‑user support, IT operations, security controls and service management, supported by an experienced and collaborative team. Key Responsibilities * Act as first point of contact for IT incidents and service requests (phone, email and walk‑up) * Log, categorise and prioritise tickets accurately in line with SLAs * Resolve first‑line issues promptly, escalating complex tickets with clear documentation * Provide regular updates to users through to ticket resolution * Build and deploy desktops, laptops and mobile devices to company standards * Support desk moves and hardware setups with minimal business disruption * Perform daily system checks and escalating issues where required * Track hardware movements accurately within the asset management system * Onboard new starters with accounts, permissions and equipment for a seamless Day 1 * Offboard leavers securely by removing access and recovering equipment * Manage access changes for role moves in line with security controls * Maintain audit logs and provide evidence for service management and audits * Create, update and maintain SOPs and knowledge‑base articles * Identify and implement improvements to Service Desk processes * Support achievement of SLA and KPI targets * Promote security awareness and highlight potential risks to users Who You’ll Work With * IT Service Desk colleagues * Server, Network and Desktop teams * Business Transformation and wider IT teams * Third‑party suppliers * Colleagues across all areas of the bank What We’re Looking For Ideal for Graduates / Early Career Candidates * A recent graduate in IT, Computer Science, Technology or a related discipline or someone at an equivalent early‑career level * CompTIA ITF+ (or similar foundational IT qualification) * Strong interest in building a career in IT support or service management Skills & Attributes * Customer‑centric mindset with a strong focus on user experience * Clear and confident communicator with technical and non‑technical users * Logical problem‑solver with a calm, methodical approach * Highly organised with good time‑management skills * Proactive, curious and keen to learnTakes ownership and follows issues through to resolution What You’ll Get * Competitive salary * Fixed‑term contract within a specialist bank * Hands‑on experience across a professional IT environment * Exposure to enterprise systems, audits and service management * Training, support and development from experienced colleagues * A strong foundation for a long‑term IT career J-18808-Ljbffr
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IT Service Desk Analyst – (12-month FTC) • London, England

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