Talent.com
Capacity
Lead Service DesignerCapacity • Liverpool (Merseyside), England
Lead Service Designer

Lead Service Designer

Capacity • Liverpool (Merseyside), England
14 days ago
Job type
  • Full-time
  • Permanent
Job description
Head of Public Sector Innovation @ Capacity | Leading Public Service Reform Job title: Lead Service Designer Location: Hybrid, based in Liverpool (minimum 4–7 days per month in the office, plus travel to partner sites) Contract: Permanent, full-time (35 hours per week) Eligibility: This role is only open to applicants who have the legal right to work in the UK Closing date: Midnight, Sunday 2nd November 2025 (Please note that this vacancy may close earlier than the stated if a high number of applications are received). About the role We’re looking for a Lead Service Designer to help shape how Capacity embeds user‑centred and co‑production approaches across our work. This is a senior role in our Public Sector Innovation team, with responsibilities that are both internal (building Capacity’s design practice, tools and standards) and external (leading service design on projects with partners, including local authorities and communities). You’ll play a key role in Fundamental Voices, a five‑year system‑change initiative funded by the National Lottery Community Fund and delivered with Sefton and Wirral Councils, designed to transform how children, young people and families influence the design and delivery of public services. What you’ll do * Embed co‑production methods with service users, communities and staff * Lead design across multiple projects, ensuring inclusive and user‑centred approaches * Assure design direction and quality across workstreams * Mentor and coach colleagues to build design capability * Shape internal design tools, frameworks and standards Must have * Expertise in user‑centred and co‑production methods * Significant experience as a service designer, including leading design in complex public services or social innovation projects * Ability to develop close and trusting relationships with public and third sector leaders and key partners * Strong facilitation and communication skills, able to translate complexity into clarity * Experience of capability building, training or mentoring others in design or agile methods * Flexible and happy to help wherever needed * A “can do” attitude and energy for challenges * Commitment to equity, accessibility and diversity * Love of learning and openness about development needs * Motivation to make public services the best they can be for real people * Hard‑working, able to make things happen with support from the team * Self‑awareness and willingness to learn from mistakes * Easy‑going and able to have a laugh as well as work hard Preferred * Formal training or qualifications in Service Design, User‑Centred Design, or related disciplines * Certification or training in Agile, Scrum or Lean UX approaches * Professional membership of relevant networks or organisations (e.g. Service Design Network, Design Council, Agile Alliance) What we offer * 27 days annual leave (plus bank holidays), matched up to 33 days if you’re coming with more * 2 additional Capacity bank holidays * Flexible and hybrid working * Pension (matched up to 6%) * Funded health support, including counselling and physiotherapy * Team days, socials and free lunches * A supportive and collaborative team environment Apply now To apply, send your CV along with answers to our quick questions via our portal: Seniority level * Mid‑Senior level Employment type * Full-time Job function * Design, Art/Creative, and Information Technology Industries * Non‑profit Organizations J-18808-Ljbffr
Create a job alert for this search

Lead Service Designer • Liverpool (Merseyside), England

Similar jobs

CDM Principal Designer – Hybrid (Liverpool) w/ Profit Share

CDM RecruitmentLiverpool, England, GB
Full-time

CDM Recruitment is looking for a CDM Principal Designer based in Liverpool with a hybrid work model, offering up to 3 days working from home.You will lead crucial safety and design initiatives acro... Show more

 • Promoted

It Service Design Manager - £44,447 A Year

DWP DigitalBlackpool, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Are you passionate about Service Management, particularly ITIL Service Design?.We're hiring an IT Service Design Manager.Based within IT Operations, our Service Operations Design and Transition tea... Show more

 • Promoted

Onsite Service Desk Engineer - Liverpool (1st/2nd Line)

VIQU LimitedLiverpool, England, GB
Temporary

VIQU Limited is seeking a Service Desk Engineer for a 3-month contract in Liverpool.You’ll join a busy IT Service Desk, providing first-class support to users across the business and ensuring timel... Show more

 • Promoted

Senior Designer

KnoWhoChester, England, GB
Full-time

This range is provided by KnoWho.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from KnoWho.Director at KnoWho (C... Show more

 • Promoted

Sales Design Consultant

Hillarys BlindsChester, England, GB
Part-time

A flexible opportunity that works around you whether you're looking for Full or Part-Time.Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments.Our networ... Show more

 • Promoted

Senior Delivery Lead for AI-Powered Client Deliveries

L25 Group LimitedChester, England, GB
Full-time

L25 Group Limited is seeking a Delivery Manager to own client engagements end to end in a fast-paced, AI-native environment.You will lead cross-functional teams, manage scope, timelines, risk and c... Show more

 • Promoted

Senior Architect & Design Lead — Remote

Jobs for HumanityLiverpool, England, GB
Remote
Full-time

Jobs for Humanity is seeking a Senior Architect to lead and manage design teams in Liverpool (Speke Office).This full-time role offers remote working flexibility and involves managing complex proje... Show more

 • Promoted

Retail Sales Designer

Wren KitchensLiverpool, England, GB
Full-time

We’re looking for a Retail Sales Designer to join our team in the Liverpool Showroom.You’ll be responsible for meeting and greeting our customers, producing inspirational kitchen and bedroom design... Show more

 • Promoted

Senior HV Transmission Design Lead

ARUPLiverpool, England, GB
Full-time

Arup is seeking a senior HV electrical engineering leader for the UK Great Grid Partnership and similar projects.You will direct electrical design across substations, protection, SCADA, and interfa... Show more

 • Promoted

Service Delivery Manager

Deltra groupLiverpool, England, GB
Full-time

Our client, a large international law firm is looking for a Service Delivery Manager to work closely with the COO and support the office’s day-to-day operations.This role translates strategic prior... Show more

 • Promoted

Senior Designer

WinsearchChester, GB
Full-time

Warrington (Hybrid/Office-based).Design Manager / Technical Director.We are seeking an experienced and detail-driven Senior Designer to lead the design and development of aluminium façade, window, ... Show more

 • Promoted

Senior C&I Designer

LMR ResourcingNew Ferry, England, GB
Full-time

Senior C&I Designer - Contract - West Wales.This is an excellent opportunity to join a leading engineering business during a period of continued growth as they support the Oil & Gas, Petrochemical,... Show more

 • Promoted

UX Designer – Credit Cards

JobtailorChester, England, GB
Full-time

Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of conten... Show more

 • Promoted

Solutions Designer: Bridge Business & Tech Solutions

Elevate Recruitment.Liverpool, England, GB
Full-time

Solution Designer to manage and coordinate the development and delivery of technical solutions in Liverpool.The role focuses on establishing relationships with business experts and managing change ... Show more

 • Promoted

Technical Lead

Acorn GroupLiverpool, England, GB
Full-time

We’re looking for a Tech Lead to guide a talented, cross‑functional squad as they design, build and deliver products that make a real difference for our customers.You’ll lead a team made up of back... Show more

 • Promoted

Service Advisor

Group 1 AutomotiveEllesmere Port, ENG, GB
Full-time

Service Advisor - Mercedes-Benz Cheshire Oaks.In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers.As a S... Show more

 • Promoted

Team Leader

CREATIVE SUPPORTBlackpool, Lancashire, GB
Full-time

We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpoo... Show more

 • Promoted

Service Adoption Regional Engagement Lead, Global IT

EYLiverpool, England, GB
Full-time

Service Adoption Regional Engagement Lead, Global IT.Join to apply for the Service Adoption Regional Engagement Lead, Global IT role at EY.At EY, we’re all in to shape your future with confidence.W... Show more

 • Promoted

Service Engineer (LED Signage)

Ernest Gordon RecruitmentBlackpool, Lancashire, GB
Full-time

Service Engineer (LED Signage).Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.OTE 45k - 55k) + Training + Progression + Com... Show more

 • Promoted

Senior Designer - £55,000 - £65,000 A Year

Well-Known ManchesterLiverpool, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

SENIOR DESIGNER | NORTH WEST | MENSWEAR SPECIALIST | TREND | BRAND FOCUSSED.Senior Designer - North West England.We're looking for a Senior Designer who is a true creative, not a safe bet, not pred... Show more