Ecommerce Account Manager
Location: Reading RG1
Job Type: Full-Time or Part-Time
Salary: £25,000 – £28,000 (dependent on experience)
The Company
21st Century AV is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.
With a dedicated team of Design Consultants, Engineers, AV Project Managers, Programmers, and Technicians, we pride ourselves on offering the highest standard of AV solutions nationwide. In addition to our core integration services, we operate a thriving Ecommerce store, which you will be managing as part of this role.
The Role
We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You’ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey – from initial enquiry through to post-sale account management.
You’ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.
General Responsibilities:
Ideal Candidate Profile:
Benefits Include:
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