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Don-Bur
1st Line IT Support EngineerDon-Bur • Stoke-on-Trent, England
1st Line IT Support Engineer

1st Line IT Support Engineer

Don-Bur • Stoke-on-Trent, England
4 days ago
Job type
  • Full-time
Job description
About the Role Don-Bur Group are looking for a motivated 1st Line IT Support Engineer to join our internal IT team. This is a hands‑on role providing front‑line IT support to staff across multiple sites, resolving technical issues, supporting business systems, and helping to keep IT services running smoothly. Key Responsibilities * Provide 1st line IT support via phone, email and service desk * Diagnose and resolve hardware and software issues * Install and configure PCs, laptops and IT equipment * Support Microsoft 365, Windows and Active Directory environments * Troubleshoot network, Wi‑Fi and printing issues * Log, manage and update support tickets * Work alongside the development team to test and support in‑house software solutions What We’re Looking For * Previous experience in a 1st Line IT Support role * Strongcustomer serviceand communication skills * Experience with Windows 11 and Microsoft 365 * Basic networking knowledge (DNS, DHCP, IP addressing) * Active Directory user and device management * Ability to troubleshoot issues with PCs, laptops and peripherals * A proactive, organised and professional approach What We Offer * Competitive salary based on experience * Ongoing training and professional development * Exposure to a wide range of technologies * Opportunities to progress towards 2nd Line support * Friendly and supportive internal IT environment Location: Mossfield Road, Stoke‑on‑Trent, ST3 5BW Salary: £27,000 - £30,000 per annum (dependent on experience) Hours: Mon-Thu 08:30-16:45 | Fri 08:30 - 15:30 J-18808-Ljbffr
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1st Line IT Support Engineer • Stoke-on-Trent, England

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