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Michael Page Sales
1st/2nd Line IT Support EngineerMichael Page Sales • Birmingham (West Midlands), England
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1st/2nd Line IT Support Engineer

1st/2nd Line IT Support Engineer

Michael Page Sales • Birmingham (West Midlands), England
4 days ago
Job type
  • Permanent
Job description
  • Hybrid Working - 2 days at home * Strong Progression Paths & Training Opportunities About Our Client The company operates within the Technology & Telecoms industry and is a medium-sized organisation. They are committed to providing high-quality IT support services and ensuring customer satisfaction. Job Description * Provide 1st and 2nd line IT support to resolve technical issues promptly. * Assist customers with troubleshooting hardware and software problems. * Manage and respond to support tickets in a timely manner. * Install, configure, and maintain IT systems and applications. * Escalate complex issues to senior team members when necessary. * Document support processes and solutions accurately. * Maintain a high level of customer service and professionalism at all times. * Collaborate with internal teams to improve IT support services. The Successful Applicant A successful 1st / 2nd Line IT Support Engineer should have : * Strong knowledge of IT systems, networks, and troubleshooting techniques. * Experience in providing technical support within the Technology & Telecoms industry. * Familiarity with common IT software and hardware solutions. * Excellent communication and customer service skills. * A proactive attitude and problem-solving approach. * Ability to work effectively both independently and as part of a team. Whats on Offer * Competitive salary ranging from £25,000 to £30,000 per annum (Dependent on experience). * Permanent position with opportunities for professional growth. * Based in Birmingham with a supportive working environment. * Chance to work within the Technology & Telecoms industry. J-18808-Ljbffr
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1st/2nd Line IT Support Engineer • Birmingham (West Midlands), England

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