Main Responsibilities * Manage and oversee a portfolio of claims across Professional, Financial, and Cyber classes of business. * Upon receipt of a claim notification, assess risk exposure and coverage by reviewing policy wordings, acknowledge receipt to the client or intermediary, and establish and maintain accurate and timely claims files and internal records. * Prepare, present, and communicate claims information to insurers and clients in written and electronic formats, responding promptly to all resulting instructions, queries, and enquiries. * Monitor insurer agreement, settlement, and payment of claims, ensuring funds are paid accurately and to the correct beneficiary. * Escalate any claims-related issues or concerns to management without delay. * Ensure clear and timely communication of insurer instructions to clients and experts, and vice versa. * Build and maintain strong working relationships with clients, insurers, and external experts through professional, responsive, and courteous engagement. * Liaise effectively with placing colleagues, including producing and maintaining claims statistics and Claims Renewal Reports for renewal and related purposes. * Work closely with accounting colleagues regarding the collection and payment of funds, resolution of queries, and clearance of accounting entries. * Maintain up-to-date knowledge of market developments, policy wordings, and internal systems. * Monitor workload levels and provide updates to management as required. * Attend internal and external meetings when necessary. Qualifications & Experience * Experience primarily handling Professional Indemnity, Financial Institutions, or D&O claims. * 3-5 years experience within a broker, insurer, law firm, or loss adjusting environment handling Professional lines claims. * A solid understanding of the Lloyds/London Market J-18808-Ljbffr
Senior Claims Advocate - Financial and Professional Lines • London, England
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