Talent.com
Sea Containers London
Guest Journey AmbassadorSea Containers London • London, England
Guest Journey Ambassador

Guest Journey Ambassador

Sea Containers London • London, England
9 days ago
Salary
£28,367.00 yearly
Job type
  • Full-time
Job description
A lifestyle Hotel based on Londons eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and its your London anchor on the River Thames. Located in the cultural heart of Londons South Bank, Sea Containers London is a lifestyle hotel renowned for its bold design, award-winning food and drink venues, and unrivalled position on the River Thames. Inspired by the glamour of a 1920s transatlantic cruise liner, the hotel combines exceptional hospitality with a vibrant energy that is uniquely London. At the heart of our premium guest offering are the Thames Suites - an exclusive collection of luxury suites and apartments designed for elevated riverside living. Reimagined to reflect the hotels maritime heritage and creative South Bank surroundings, the Thames Suites deliver a highly personalised experience, with bespoke touches, exceptional river views and dedicated service throughout the guest journey. As a key part of Sea Containers Londons luxury proposition, the Thames Suites create memorable stays that drive guest loyalty, brand distinction and commercial success. Guest Journey Ambassador at Sea Containers London As a Guest Journey Ambassador, youll be the beating heart of our lobby. From the moment a guest arrives to the moment they leave, and everything in between, youre their person. Their local, their problem-solver, their secret weapon for a great stay. What youll do * Own the full arrival and departure experience, including check-in and check-out for our Thames Suite guests * Host the lobby during peak hours, proactively engaging with guests before they even think to ask * Anticipate needs, facilitate special moments and turn requests into something more than expected * Be the connector between departments, making sure every promise made to a guest is actually delivered * Handle guest feedback and complaints with calm, empathy and full ownership until resolved * Share your knowledge of London through tailored dining, culture and experience recommendations * Capture guest preferences and stay details to personalise every future visit What were looking for Someone with genuine hospitality experience who doesnt need to be told to smile, because they mean it. Youll be calm under pressure, sharp on detail, and the kind of person guests seek out rather than avoid. Experience with CRM platforms and digital check-in tools is a plus; a passion for people is non-negotiable. Salary:£28,367 + Service Charge At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including: * Guest experience including dinner and drinks * 6 complimentary nights a year at any Lore Group hotel * Lore Group Employee & Immediate Family Rates * Lore Group Friend and Family Rates * 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery * 50% discount in Lore Group restaurants and bars * Discounts in our spa and cinema * Contribution towards Health - Cash Plan * Life Assurance * Length of service incentives (additional holiday) * Bespoke training programmes * Free meals on duty * Incentives such as Ride-to-Work and season ticket loan * Quarterly employee award ceremony and company staff parties * Employee assistance programme J-18808-Ljbffr
Create a job alert for this search

Guest Journey Ambassador • London, England

Similar jobs

Guest Experience Ambassador EGLS - London

Edwardian HotelsLondon (Greater), London (Greater), United Kingdom
Full-time

Guest Experience Ambassador EGLS - London.Join the UK's most dynamic collection of hotels and restaurants.At Edwardian Hotels London, it's the people who create unforgettable memories for our guest... Show more

 • Promoted

Global CRM & Guest Retention Leader

Scott DunnGreater London, England, GB
Full-time

Scott Dunn, a luxury tour operator, is hiring a strategic CRM/retention lead to own guest loyalty and repeat bookings across its global brands.You will define segmentation, coordinate with Marketin... Show more

 • Promoted

Longevity Technology Specialist - Luxury Wellness Members Club

The BoTree - Wellness OperationsGreater London, England, GB
Full-time

The BoTree Wellness Club is a social wellness private members club, blending advanced longevity technology, preventative health and meaningful connection within a luxury hotel setting.At The BoTree... Show more

 • Promoted

Account Director, Lifestyle - Travel

PURPLECity Of London, England, GB
Full-time

Account Director, Lifestyle - Travel.PURPLE is a global lifestyle communications agency with offices in Los Angeles, Miami, New York, London, Hong Kong & Singapore.For more than two decades, PURPLE... Show more

 • Promoted

Brand Ambassador - Talentpool

TwiningsLondon, England, GB
Full-time

Continue with Google Continue with Google.In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks.... Show more

 • Promoted

Seasonal Outdoor Gear Guide & Brand Ambassador

ARCGreater London, England, GB
Part-time

ARC’TERYX in Greater London is seeking seasonal Part-Time Product Guides from Oct 2026 to Jan 2027.You’ll be the face of the brand, delivering memorable guest experiences and helping guests find ge... Show more

 • Promoted

Guest Services Team Leader: Inspire, Lead & Delight Guests

Park PlazaGreater London, England, GB
Full-time

Park Plaza is seeking a Guest Services Team Leader for the Park Plaza Westminster Bridge London Hotel.In this role, you will lead the front office team to deliver exceptional service, manage guest ... Show more

 • Promoted

Membership Growth Director - Remote & Part-Time

IWIGreater London, England, GB
Remote
Part-time

The International Women’s Initiative (IWI) is looking for a Director Of Membership to lead member relations and enhance the organization's engagement efforts.This part-time role requires strong cus... Show more

 • Promoted

Hospitality GM: Lead Teams, Elevate Guest Experiences

Coppa ClubGreater London, England, GB
Full-time

Coppa Club in Putney is seeking a General Manager to lead with vision, heart, and purpose in a vibrant hospitality setting.You’ll drive operational excellence, nurture a high-performing team, and d... Show more

 • Promoted

Global Luxury Travel Partner Relations Manager

Global Travel CollectionGreater London, England, GB
Full-time

Global Travel Collection is seeking a Manager, Partner Relations in the Greater London area.This role is vital for supporting the Supplier and Advisor Engagement team to execute global initiatives ... Show more

 • Promoted

Guest Experience Ambassador (10-Month Contract)

Artisan PeopleGreater London, England, GB
Temporary

Artisan People is recruiting for a Visitor Experience Team member for a world-famous cultural institution in London.This 10-month contract role focuses on welcoming diverse visitors, guiding them t... Show more

 • Promoted

Guest Accommodation Team Leader

Imperial College LondonGreater London, England, GB
Temporary

Are you friendly, confident, and outgoing with plenty of enthusiasm and a can‑do attitude? If so, we have excellent fixed term (June-September 2026) opportunities for three Team Leaders to join our... Show more

 • Promoted

Luxury Brand Ambassador & Sales Consultant

GIVENCHYCity Of London, England, GB
Full-time

A luxury fashion brand is seeking a Sales Consultant to act as a brand ambassador in their London location.This role requires delivering exceptional customer service, building strong client relatio... Show more

 • Promoted

Adventure Travel Sales Advisor

Exodus Adventure Travels | B CorpGreater London, England, GB
Full-time

Exodus Adventure Travels is seeking a results‑driven sales professional to join our growing team.You will handle inbound inquiries across phone, email and live chat, progress opportunities through ... Show more

 • Promoted

Cruise Travel Consultant

Travel Trade RecruitmentCity Of London, England, GB
Full-time

Want a Cruise Sales role that doesn't have you working evenings and hardly any weekends? Want cruise sales with a better work life balance? And would you like to work with Travel Agents on bookings... Show more

 • Promoted

Luxury Fashion Brand Ambassador

Tommy HilfigerKnightsbridge, England, GB
Full-time

Tommy Hilfiger is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.Originally established in New York City and infused with the v... Show more

 • Promoted

Senior Brand Ambassador

Four Seasons RecruitmentCity Of London, England, GB
Full-time +1

Senior Brand Ambassador - Luxury Fine Jewellery Maison.Up to £50,000 based on experience + bonus.Our client is an internationally renowned luxury fine jewellery Maison, celebrated for its exception... Show more

 • Promoted

Premium Wellness Studio Membership Sales – OTE £40k

Leisure PeopleGreater London, England, GB
Full-time

A premium wellness brand in Greater London is seeking a Membership Sales Consultant to drive membership sales, achieve targets, and enhance client experiences.Ideal candidates possess proven sales ... Show more

 • Promoted

Illusion Expert & Guest Engagement — Part‑Time

MOI London LLCGreater London, England, GB
Full-time

MOI London LLC is recruiting for an Entry-Level Illusion Expert to engage and create memorable experiences for our guests at the Museum of Illusions London.This role requires enthusiasm and a custo... Show more

 • Promoted

Global Membership Sales Strategist

Media IQ Recruitment LtdCity Of London, England, GB
Full-time

A leading recruitment firm in London seeks a Membership Sales Manager to sell access to exclusive events for senior-level professionals.The ideal candidate will have strong communication skills and... Show more