Practice Manager

An exciting opportunity has arisen for a Practice Manager to join our friendly and dynamic team at Academy Vets on a full-time, permanent basis. This is a people-focused, on-site leadership role, ideal for someone who is passionate about building strong relationships, supporting team development, and delivering an excellent client experience. If you thrive in a fast‑paced environment and enjoy making a real impact, this could be the perfect next step in your career. Working closely with the Director of Practice & Clinical Services, Small Animal Clinical Director, and Head RVN, you will play a central role in ensuring the smooth day-to‑day running of the practice. You will lead from the front, fostering a positive, collaborative culture while supporting both clinical and non‑clinical teams. With support from central teams, you'll also contribute to the ongoing growth and development of the practice. Key responsibilities * Leading, supporting, and motivating the team to create a positive working environment * Maintaining high practice standards and ensuring compliance with RCVS guidelines * Overseeing financial operations, including budgeting, stock control, and debt management * Supporting payroll processes and handling related queries * Managing HR responsibilities, including line management and annual reviews * Overseeing building and equipment maintenance * Ensuring Health & Safety compliance across the practice * Supporting recruitment and monitoring staff training and development * Acting as the first point of contact for IT queries (with central support) * Handling client feedback and resolving complaints professionally * Leading and attending practice and regional meetings This is a full‑time role working 40 hours per week, typically Monday to Friday, 9:00am – 5:00pm. Our people are at the heart of everything that we do, that's why we know that work‑life balance is vital in supporting our people to be their best selves. Our flexible approach to rota patterns and working hours offers a balance that truly flexes with you and your lifestyle no matter what stage you are in your career. Rota patterns that work for you With flexible rota patterns and working hours, we offer a balance that truly flexes with you and your lifestyle. Our Team Academy Vets is a busy and well‑established mixed practice, providing services across farm, small animal, and equine care. Our team includes 10 experienced vets, including clinical leadership roles, 3 RVNs (with ongoing recruitment to grow the team), and 11 dedicated and supportive administrative staff. Location Our practices are based in Stranraer and Newton Stewart, with the main hub in Stranraer. This stunning coastal area offers excellent opportunities for outdoor activities such as sailing and kayaking on Loch Ryan, alongside a variety of regional events and festivals. The location also provides convenient access to ferry links to Northern Ireland, making it both scenic and well‑connected. What you’ll bring * Enjoy leading and developing others * Communicate clearly and build strong relationships * Are proactive, organised, and solutions‑focused * Thrive in a busy, fast‑paced environment * Take pride in creating a positive and efficient workplace * Have an awareness of farming, rural communities, and local geography (advantageous) Because our people matter We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from: Work‑life balance * 6.8 weeks annual leave Wellbeing * Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay * Private Medical Insurance * Cycle to Work scheme * Initiatives focused on employee wellbeing, including discounted gym membership * Non‑accidental injury support Development * Learning and development opportunities via the IVC Evidensia Academy * Access to Vetlexicon – our online encyclopaedia provider * Infection Prevention and Control Programme * Quality Improvement Programme Additional * Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers * Pension 5% Employee/3% Employer * Discounted staff pet care £0 – £45,000 a year Up to £45,000 DOE We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr