Administrative Officers

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter‑terrorism, policing, crime, drugs policy, immigration and passports. Immigration and Citizenship Service (ICS) manages the UK’s immigration and identity systems. It oversees visa applications for visitors, workers, students, and those seeking to settle in the UK, as well as citizenship processes and resettlement services. IPS also issues British passports and maintains vital civil records, including births, marriages, and deaths. Through secure and efficient services, it protects the UK’s borders, supports lawful migration, provides safe and legal routes for refugees, and ensures trusted identity and travel documentation for citizens and applicants. The Asylum Group (AG) is driving the government’s commitment to operate a fair, efficient and transparent asylum system. The key priorities include operational excellence, ending the use of hotels to house asylum seekers and reducing the number of people supported by the asylum system. The group brings together analytical, data science, policy and operational teams responsible for transforming the asylum system, efficient decision making, operating new and existing accommodation models, asylum support, and excellent Management Information and data modelling. Additional roles within ICs and AG may become available over the next 12 months, or as the campaign progresses, so if you are interested in being an Administrative Officer in ICs and AG - PLEASE DO APPLY. The reserve list will allow the rapid backfill of those posts as they become vacant throughout the year. Due to the scale of the campaign, we are unable to ask your preference regarding the type of role we offer you. However, as this is a generic campaign, the majority of roles on offer are similar. The roles which you will be posted to will depend on the business needs at the time of onboarding. Candidates will not be given the option to choose between roles. This role requires you to be flexible, adaptive, and creative in solving problems and dealing with change. Individuals must have an ability to effectively organise and plan, whilst being professional and customer‑focused. You must be able to demonstrate a strong sense of personal ethics and honesty and enjoy dealing with members of the public and external and internal stakeholders. You will demonstrate sound interpersonal, communication and relationship‑building skills and thrive working as part of a team. You must be committed to meeting the high standards of conduct and behaviour that is expected of a civil servant. Key Responsibilities * Making well informed decisions for our customers. * Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries. * Scanning and digitising of customer supporting evidence and updating relevant databases/files. * Ensuring case files are decision ready for casework, appeals or removal processes. * Telephone call handling / booking appointments. * Escorting customers, conducting face‑to‑face identity interviews and facilitating language analysis interviews. * Able to demonstrate sound interpersonal, communication and relationship‑building skills and thrive working as part of a team. Working Pattern Full time working hours are 37 hours per week (Monday-Friday between the core working hours of 7am-7pm). We encourage applications from candidates who wish to work part‑time; however, part‑time opportunities cannot be guaranteed and are subject to the requirements of the role and the needs of the business. Where part‑time opportunities cannot be accommodated, the offer will be withdrawn, and candidates will be placed back on the reserve list. Where business needs allow, some roles may be suitable for a combination of office and home‑based working. This is a non‑contractual arrangement where employees will be expected to spend a minimum of 60% of their working time in the office. Different roles will require varying levels of office attendance, some roles offer a minimum of 60% office attendance whilst others require 100% office attendance. Training You will receive full training and support to do the job. #J-18808-Ljbffr