Member Communications Manager

Overview UK Remote 12th May 2026 People are living longer and we’re excited by the opportunities this brings to help people live their best lives. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it – however grand or humble their ambitions. Job Description Member Communications Manager Permanent Location: UK Remote Salary: A competitive salary from £43,120 - £64,680 depending on the experience you can bring Closing date: 12th May 2026 People are living longer and we’re excited by the opportunities this brings to help people live their best lives. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it – however grand or humble their ambitions. We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging. We have an exciting opportunity for a Member Communications Manager to join our Workplace team, reporting to our Head of Member Communications. This role is vital to the Workplace business, ensuring we secure and retain clients. You will partner with high-value TargetPlan clients to deliver tailored communication programmes. You will also collaborate closely with the Client Relationship Team to support clients and members within each scheme. Building strong relationships with clients and consultants is crucial to positioning Aegon as a communication leader in the DC market. The role also supports the Pension Geeks proposition and its growth through virtual and face to face events, and you’ll be part of the wider Workplace Communication & Education team. Transitioning clients to a digital model will be important, while also meeting them face-to-face where required - regular travel should be expected. Key Responsibilities * Working in collaboration with key clients to identify their communication objectives based on their specific characteristics and requirements. * Creating tailored communication programmes to meet individual client needs. Working closely with the Client Relationship Director to consider the full range of communication media. * Project manage and deliver communication programmes, including online and face-to-face member presentations to large audiences. * Manage and deliver multiple communication updates to clients throughout the lifetime of their scheme, e.g., fund or industry changes. * Proactively identify and resolve client communication issues as they arise. * Supporting new business activities by contributing to and participating in client pitch meetings. * Implementing communication programmes by producing emails/letters, customising literature, and presenting product information to members. * Help develop member documentation, including member booklets, plan summaries, and investment options. * Proactively contribute to the creative development of the DC communication service. * Adhere to internal procedures, including Compliance and peer review requirements at all times. * Approval of final versions of member documents following attainment of accreditation status. * Assist in testing and providing feedback to improve document preparation processes. What’s in it for you? * We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us). * A discretionary bonus, depending on personal and company performance * 36 days leave per year (including bank holidays, pro-rated for part-time) We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon, visit our careers site. We’re looking for passionate individuals - apply now and let's achieve great things together! The legal bits We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. Equal Opportunity Employer We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity. #J-18808-Ljbffr