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OneAPPS Consulting
Trade Floor SupportOneAPPS Consulting • London, England
Trade Floor Support

Trade Floor Support

OneAPPS Consulting • London, England
30+ days ago
Job type
  • Full-time
Job description
Location: London, UK Brief Job description as per the below: * Experience working in finance industry, investment banking. * Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. * Installation and configuration of trade floor desktops, monitor set‑ups, mass installs of docking stations * Taking ownership of tickets and managing trade floor users expectations and concerns to avoid escalation * An excellent understanding of ITIL Service Support, delivery disciplines and methodologies * Providing time critical trade floor support for all software queries (Bloomberg, WEY, Local business apps) * Experience of market data applications (Bloomberg, Refinitiv), market data feeds and troubleshooting Excel Add‑ins. * Experience using a help desk call management system * Ability to work well under pressure and to tight timescales * Excellent communication, interpersonal and customer care skills * Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN. J-18808-Ljbffr
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Trade Floor Support • London, England

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