Apprentice ICT Service Support Technician

About the role

Please note that the advertised salary for this position is subject to the pending / national pay award. The final salary will be adjusted accordingly once this has been agreed.

Are you looking for an exciting opportunity to learn on the job and kick start a career in ICT?

We are looking for an Apprentice to join our busy ICT team mainly based at Canolfan Rheidol. You would be working alongside experienced colleagues providing a first line of IT support to Council employees using our in-house ticketing system.

This is a developing role and as such the responsibilities will grow with you. You will receive support from experienced colleagues and develop your skills to effectively:

• Support ICT systems including networks, servers, PCs, Laptops, iPads and other ICT equipment as needed.
• Act as first line support for IT users over the phone, remotely and face to face.
• Apply logical and creative skills to support and develop systems.
• Deliver first class customer service and be committed to improving the customer experience.

The apprenticeship

Your apprenticeship will last for 21 months and on completion of the programme you will achieve a Level 3 Diploma – Digital Infrastructure Engineer. Training will be delivered through a combination of offsite workshops (this may involve occasional travel), online learning and training in the workplace.

We are looking for:

• Someone who thrives working as part of a team and is resourceful enough to work independently as you grow in confidence on the job. You will have strong IT and creative problem-solving skills with first class attention to detail.
• The ability to communicate effectively through the medium of Welsh and English is essential.
• You will need to have 4 GCSE’s (or equivalent qualifications) including Math’s and Welsh or English at Grade C or above.
• You will need the enthusiasm and drive to undertake professional development on the job.
• Applications will not be considered from those who have already achieved a degree in ICT.

This is an excellent stepping stone towards making the most of the career opportunities in the Council and developing a strong foundation of ICT support skills.

Job Description and Person Specification

Team Ceredigion Information Pack

Further details regarding the apprenticeship can be found here:-
For further information please contact: Edward Land – /

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation requireaDisclosureand Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Customer Contact & ICT

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:

• Civil Registration: Birth, deaths and marriages.
• Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
• ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
• Library Services

Canolfan Rheidol Our Aberystwyth office, Canolfan Rheidol is an award winning building. The office, with its open plan design, provides an excellent space for collaborative working.