Conference and Events Coordinator

THE EXCITING OPPORTUNITY We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists™ aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Our hotel is home to unforgettable high-profile VIP functions, the host to luxury affiliations, leisure and events, stylish private dinners and professional conferences. We are now seeking a passionate, detailed and driven Senior Event Sales Coordinator to join our team. A DAY IN THE LIFE OF A SENIOR EVENT SALES COORDINATOR AT THE MUNICIPAL HOTEL & SPA MGALLERY As a Senior Event Sales Coordinator, you are a storyteller and a planner. You will take the lead on complex group enquiries and high‑profile events, ensuring every "wow" moment is captured from the initial enquiry to the final contract. You will be the bridge between our sales division, clients and the operations team, turning visions into reality with 5‑star precision. You will mentor and support Junior Coordinators while managing a portfolio of corporate & social bookings. WHAT WE NEED FROM YOU * Positive Ambassadorship: A positive can‑do attitude and welcoming demeanour. Speak with all guests, agents, and third parties in a polite, cheerful, hospitable, and efficient manner, adhering to 5‑star, Accor & MGallery brand standards. * Sales Drive: Actively work towards the maximisation of hotel sales and profitability through full familiarisation with all room types, event capacities, facilities, and promotions. * Showcasing the Property: The ability to confidently present and showcase the hotel to potential clients during meetings and show rounds. * Precision & Detail: Strong attention to detail, demonstrating consistency in delivering accurate information. High degrees of accuracy in verbal and written communication are pivotal to the success of each booking and vital in drawing up contracts and function sheets that mirror guest requirements. * Analytical Skills: Maintaining statistics and analysis reports, client details, notes, profiles, and company records to help the office stay organised and strategic. * Financial Accountability: Adhering to advance purchase and deposit payment requirements, ensuring daily banking balances and that all payments are posted correctly across all systems. * Communication, Leadership & Teamwork: Excellent teamwork skills, establishing strong relationships and support over all mediums including telephone, email, booking systems, and in‑person meetings. * Experience: 2 years of current Event and Group Reservations experience in a fast‑paced and high‑volume hotel reservations department, ideally Accor branded. WHAT WE OFFER When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists™ program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. JOIN OUR FAMILY Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised luxury experiences for agents and guests. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. COMPENSATION Competitive salary Apply now. Let your passion shine. #J-18808-Ljbffr