We’re looking for a Service Team Member to join us at Wicken Fen to support our busy teams in Visitor Welcome and Retail operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
Hours: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends, Bank Holidays, school holidays and covering for regular staff holidays, but does not require evening or split shifts.
Contract: Fixed term contract until 31-Dec-2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work hereReporting to our Welcome Manager, you’ll be part of a friendly team who work together at Wicken Fen to provide a brilliant welcome and excellent customer service. You'll be based in our Visitors Centre, which is also our shop, and occasionally you may be required to work outside greeting visitors in our car park.
Wicken Fen is a National Nature Reserve with over 10,000 recorded species and not served by any regular bus routes so you will need to take this into consideration when applying.
What you'll be doingThe core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across Visitor Welcome and Retail helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, and answering questions to help people get the most out of their visit.
Who we're looking forWe’d love to hear from you if you’re:
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Service Team Member • Ely, Cambridgeshire, UK
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