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Robertson Bell
Senior Income ManagerRobertson Bell • High Wycombe, Buckinghamshire, UK
Senior Income Manager

Senior Income Manager

Robertson Bell • High Wycombe, Buckinghamshire, UK
2 days ago
Job type
  • Full-time
Job description

Are you an experienced income professional who thrives in a fast-paced housing environment? Do you enjoy using data to drive performance, manage a team, and build strong relationships to improve outcomes?

We are recruiting a Senior Income Manager to join a growing housing provider. This is a key role offering the opportunity to take ownership, influence performance, and support the development of a high-performing income function.

About the opportunity

You’ll join a collaborative team at an exciting stage of growth, focused on improving processes, driving performance, and reducing arrears. Reporting into an open and supportive manager, you’ll play a key role in shaping future income management standards.

The role

A hands-on role combining income management and team leadership.

  • Manage a patch of ~700 homes, taking ownership of arrears end-to-end
  • Reduce debt and identify trends through data analysis (Excel/Power BI)
  • Manage, support, and develop a team of Income Specialists and Advisors
  • Monitor KPIs and drive performance improvements across the team
  • Work closely with Finance, Housing, and Contact Centre teams
  • Contribute to process improvements and best practice

About you

  • Experience in income management, arrears, or housing finance
  • Experience managing or supporting a team
  • Strong understanding of the arrears process
  • Analytical mindset with good Excel skills (systems like Open Housing/Dynamics beneficial)
  • Strong communication and stakeholder skills
  • Proactive, organised, and keen to improve processes

If you’re looking for a role where you can take ownership, lead a team, drive change, and develop your career, we’d be keen to hear from you.

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Senior Income Manager • High Wycombe, Buckinghamshire, UK

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