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Adecco
Desktop Support Analyst - LondonAdecco • London, South East England, UK
Desktop Support Analyst - London

Desktop Support Analyst - London

Adecco • London, South East England, UK
8 days ago
Job type
  • Full-time
Job description

Desktop Support Analyst Rate - £200 (A day)Location - London (Liverpool Street)Duration - 3 Months (Initially)IR35 - Outside KEY RESPONSIBILITIES

  • Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner
  • Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director
  • Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID
  • Maintain and manage hardware inventory, printers, and AV equipment across the London office
  • Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning
  • Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required
  • Support video conferencing and collaboration tools, including Zoom and other AV systems
  • Log, track, and resolve tickets using the organization's Jira ticketing system
  • Communicating software and security best practices to end users at varying levels of technical ability
  • Adhere to business continuity protocols and change control processes when implementing changes to the environment
  • Liaise with third-party hardware and software vendors as needed to resolve escalated issues

REQUIRED QUALIFICATIONS

  • 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment
  • Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI)
  • Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications
  • Experience with Active Directory and/or Microsoft Entra ID for user and device management
  • Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN
  • Confident communicator with the ability to support users of all technical backgrounds
  • Strong problem-solving skills with a methodical and customer-focused approach
  • Understanding of Jira processes, including incident management and change control

PREFERRED QUALIFICATIONS

  • Experience with Zoom administration and enterprise video conferencing systems
  • Familiarity with macOS support in a mixed-OS environment
  • Experience using Citrix Director for session monitoring and troubleshooting
  • Knowledge of Bloomberg terminal support and administration
  • Previous experience in financial services or professional services environments
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Desktop Support Analyst - London • London, South East England, UK

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