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Customer Service ExecutiveThe Search Consultant • West Drayton, Middlesex, UK
Customer Service Executive

Customer Service Executive

The Search Consultant • West Drayton, Middlesex, UK
11 days ago
Job type
  • Full-time
Job description

Customer Service Executive

Based Heathrow

£30,784 plus overtime

To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week.

This is an exciting customer facing role, looking after customers, and becoming an integral member of a highly motivated and friendly team.

Essential Responsibilities

  • Provide excellent Customer Service for both internal and external customers.
  • Ensure customer expectations are managed proactively.
  • Complete standard processes efficiently
  • Deal with customers face to face to deliver good service and encourage repeat business.
  • Investigate customer problems, queries escalating as appropriate and take actions to achieve a successful outcome.
  • Complete daily administrative work as required both accurately and on a timely basis.
  • Maintain a safe clean working environment in line with health and safety requirement.
  • Work as part of a team and adopt a flexible approach to increase and maintain quality of service.
  • Provide accurate information to customers.
  • Qualify potential customers and manage risk.
  • Contribute to an ongoing positive team environment.
  • Undertake additional work as required to meet and exceed the expectations of the customer.

Qualifications/Requirements

  • Attention to detail.
  • A calm and analytical approach to problem solving. Excellent communication and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
  • Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
  • Ability to work under pressure.
  • Ability to build strong relationships with internal teams and external customers.
  • A full driving licence that must have been held for at least 2 years.

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Customer Service Executive • West Drayton, Middlesex, UK

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