Housekeeper - Jersey Airport

Housekeeper - Jersey Airport

Position: Housekeeper

Line Manager: Lounge Manager

Location: Jersey Airport

Contract: Full Time, Perm

Salary: £15.53 per hour

Shift Pattern: Working 5 days a week (can differ each week) a mixture of early shifts starting at 5.00am and late shifts finishing at 7.30pm

PURPOSE

You are a key player in the team and you ensure our lounges are always pristine-clean. You pride yourself on the lounge being spotlessly clean front & back, it’s always guest ready.

ROLE

As a Housekeeper you engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim. This is a multi-skilled role with excellent training provided for each of the below areas;

• Carry out all cleaning duties in the lounge floors, emptying bins. Replenish guest amenities, toiletries, and towels in a timely manner.
• Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards.
• Use of cleaning products in a safe manner.
• To follow cleaning procedures including use of equipment · Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)
• Keeping public areas clean and tidy.
• Helping clean tables after customer use.
• Working as part of a team, helping others out when required.

RESPONSIBILITIES

• Willing to help in every section and give special attention to an area, when needed.
• Ensure that your attention to detail is second to none, everything has a place and is polished to perfection.
• Always available with the right products to fulfil the task at hand.
• Ensure you are engaging, greeting every guest with a hello, a smile and always saying goodbye.
• Ensure that each toilet area is cleaned and sparkling

GENERAL

• A friendly, welcoming & professional approach
• Working on initiative
• You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important
• You must comply with all policies and procedures as written in the Employment Handbook, SOPs
• Ability to follow set procedures and plans
• Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough
• Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities
• Have a clean and presentable uniform in line with company standards
• Enjoying engaging with customers is an essential part of the role
• Previous experience in a similar position and/or experience of shift work an advantage

BENEFITS

• 29 days paid holiday
• Complimentary staff parking provided at the airport whilst you are on shift
• Complimentary staff meal during your shift
• 5 complimentary lounge visits each year
• 25% discount for lounge visits for your friends and family
• Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month
• 24-hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
• Refer a friend to No1 Lounges and receive £300 when they pass probation.