Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $80,000 – $125,000 (USD equivalent), plus benefits.
Role Overview
We are hiring a Workforce Operations Manager to plan, schedule, and optimise the workforce that runs the business. The role combines forecasting with the operational details — making sure the right people are in the right place to deliver service levels.
Key Responsibilities
- Build forecasts of demand and translate them into workforce plans
- Manage scheduling, real-time adherence, and intra-day adjustments
- Track productivity, occupancy, and service-level metrics
- Run capacity planning across teams and functions
- Partner with hiring, training, and operations leads on staffing decisions
- Improve workforce management processes and tools
Required Skills and Qualifications
- 4+ years in workforce management or operations planning
- Strong analytical skills and proficiency with Excel modeling
- Familiarity with WFM platforms (NICE, Verint, Calabrio, Genesys)
- Experience forecasting demand and building scheduling models
- Excellent written communication and stakeholder management
- Comfort working with operations, hiring, and finance teams
What You'll Bring
- A systems thinker who breaks complex problems into actionable steps
- Strong written communication and stakeholder management
- Bias toward action and the ability to drive things to completion
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
Workforce Operations Manager • Nottingham, UK
Blue Rose Energy Services in Retford is seeking a Regional Operations Manager for a full-time on-site role.The candidate will oversee daily operations, optimizing workflows and ensuring compliance ... Show more
Salesforce Commerce Cloud Developer.The ideal candidate will have hands‑on experience in building scalable, headless eCommerce solutions using SFCC and PWA Kit.You will work closely with architects... Show more
A national waste management service provider is seeking a Business Development Manager in Nottingham.This field-based role focuses on selling sustainable waste management solutions to SMEs, particu... Show more
We’re the team behind the UK’s telecom networks—building, upgrading, and keeping the country connected! From fibre installs to 5G rollouts, we make it happen with innovation, speed, and a smile.If ... Show more
JR305: Field Operations Manager (Building Services).Locations: Surrey, Berkshire & West London.First Military Recruitment is working in partnership with our reputable client who are seeking a F... Show more
Location: Remote - UK-based preferred.Salary: Up to £70k plus benefits.Your mission, should you choose to accept it, is to take full control of the build, release, and deployment landscape for a su... Show more
Team17 Digital Limited is hiring an experienced Area Manager to oversee operations across the Midlands, including Leicester, Coventry, and Birmingham.The role involves managing a portfolio of sites... Show more
FE is seeking a Referrals and Operations Co-ordinator at our Wigston Campus.This role involves coordinating referrals, supporting onboarding, maintaining accurate learner records, and ensuring smoo... Show more
We are looking for a Delivery Manager to oversee the smooth delivery and support of the OPS360 platform (https://ops360.In this role, you will manage day‑to‑day operations, ensure services run effi... Show more
A leading financial services company in Nottingham is seeking an Operations Manager for the Financial Support department.The role involves leading a team, ensuring high performance, and driving str... Show more
Anglian Home Improvements in Nottingham is seeking a Field Manager to oversee installation teams and ensure high-quality service.Candidates should have knowledge of installation processes and previ... Show more
A leading UK retailer is looking for a DPS Department Manager in Nottingham.This permanent role involves leading a large team to drive efficiency through automation, maximizing stock availability a... Show more
Stadia Utilities, a leading UK-based utilities and waste management consultancy, has been delivering cost‑saving and energy‑efficient solutions for businesses for over 16 years.Guided by a mission ... Show more
A logistics transformation company in the UK seeks a Shift Operations Manager to oversee a team of 50–100 operatives in a fast-paced environment.The ideal candidate will manage end-to-end operation... Show more
Long Eaton Delivery Office, 12 Tamworth Road, Long Eaton, Nottingham, NG10 1AA.Full accountability for the Delivery team, you'll work through the morning and into the afternoon and ensure the smoot... Show more
Workforce Management Specialist.Alecto Recruitment is partnering with a leading company in the power generation sector, specialising in Waste-to-Energy facilities worldwide.Our client is seeking a ... Show more
A fast-growing logistics company in Nottingham is seeking a Shift Operations Leader to oversee sortation operations and drive efficiency.The role demands a proactive leader with experience in a fas... Show more
Royal Mail is seeking a Customer Operations Manager in Nottingham.In this full-time role, you will lead a delivery team, ensuring smooth operations and high-quality service.The position offers a sa... Show more
You will be working along side the RSOM to deliver an outstanding service to our customers at Wiltshire Farm Foods Loughborough.You will be responsible for the day to day running of the depot, ensu... Show more
Our products and services are used by some of the most recognisable brands, including Volvo, Vodafone, Krispy Kreme, Sky and many more.We're Thrive Learning, and we’re changing the way people learn... Show more
