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Michael Page Finance
Customer Service AdvisorMichael Page Finance • Southampton, Hampshire, UK
Customer Service Advisor

Customer Service Advisor

Michael Page Finance • Southampton, Hampshire, UK
8 days ago
Job type
  • Temporary
Job description

The Customer Service Advisor will provide exceptional support to customers, handling enquiries and resolving issues. This temporary role requires a dedicated individual with excellent communication skills and a proactive approach to problem-solving.

Client Details

The company is a well-established organisation known for delivering reliable products and services. Operating as part of a medium-sized team, the company values expertise and commitment to customer satisfaction.

Description

  • Respond promptly to customer enquiries via phone, email, or other communication channels.
  • Provide accurate information about products and services.
  • Resolve customer complaints efficiently and escalate issues when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Assist in processing orders and tracking deliveries to ensure customer satisfaction.
  • Collaborate with internal teams to address customer concerns and improve service quality.
  • Identify opportunities to enhance customer experience and recommend improvements.
  • Adhere to company policies and maintain a professional demeanour at all times.

Profile

A successful Customer Service Advisor should have:

  • Proven experience in a customer service role.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
  • Proficiency in using customer relationship management (CRM) tools and office software.
  • A proactive approach to problem-solving and attention to detail.
  • A customer-focused mindset with a commitment to delivering excellent service.

Job Offer

  • Competitive hourly rate.
  • Supportive and professional working environment.
  • Potential for career development and networking opportunities.

If you are a motivated individual with a passion for customer service, this is a great opportunity to join a respected company. Apply now to take the next step in your career!

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Customer Service Advisor • Southampton, Hampshire, UK

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