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Pertemps Cambridge
Call Centre Sales Advisor (Perm: West London)Pertemps Cambridge • London, South East England, UK
Call Centre Sales Advisor (Perm: West London)

Call Centre Sales Advisor (Perm: West London)

Pertemps Cambridge • London, South East England, UK
2 days ago
Job type
  • Full-time
  • Permanent
Job description
Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford.Location: Brentford, West LondonJob Type: Permanent | Full TimeSalary: £25,500 per annum + Uncapped Commission+ Competitive BenefitsShift Pattern: Monday- Friday ( and pm) and Both Saturday/Sunday ( Once Every 6 Weeks) This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment. The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement.Key Responsibilities
  • Manage inbound and outbound sales calls, delivering professional and engaging customer interactions
  • Respond to customer enquiries via telephone and email, ensuring timely and accurate responses
  • Build strong, long-lasting relationships with both new and existing customers
  • Maintain excellent product and service knowledge to confidently explain features, benefits, and value
  • Tailor quotations based on customer requirements and identify opportunities to upsell additional services
  • Process customer deposits and ensure all customer requirements are accurately recorded
  • Maintain accurate and detailed records within the CRM system
  • Schedule follow-up calls to support sales conversion and customer satisfaction
  • Support reporting activities and contribute to team performance tracking
  • Escalate complaints appropriately in line with company procedures
  • Follow all Health & Safety and company compliance requirements
  • Carry out additional duties as required to support the wider team
We are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment.Essential:
  • Minimum 2 years’ experience working in a Call Centre or Contact Centre environment
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to build rapport with customers
  • Experience using Microsoft Office applications
  • Strong organisational skills with the ability to prioritise multiple tasks effectively
  • Ability to work under pressure and meet targets or deadlines
  • Positive attitude and ability to work collaboratively within a team
Desirable:
  • Previous complaint handling experience
  • Experience working with CRM systems
  • Proven ability to achieve or exceed sales targets
Pertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career.
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Call Centre Sales Advisor (Perm: West London) • London, South East England, UK

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