Talent.com
KPS AG
(Senior) Lead CX Consultant (m/f/d)KPS AG • England, United Kingdom
(Senior) Lead CX Consultant (m/f/d)

(Senior) Lead CX Consultant (m/f/d)

KPS AG • England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description
Location: UK (London) | Full-time WHO WE ARE We help businesses succeed in a fast-changing digital landscape by transforming end-to-end customer experiences to drive growth and engagement. Our approach is customer-centric: technology alone isn’t enough – it’s how you use it. With deep retail expertise, we support companies in achieving their digital best. We specialise in composable commerce across the full customer journey – from loyalty and data insights to marketplaces, multichannel retail and digital marketing. As a premium partner of SAP, Salesforce and Shopify, and with in-house expertise across partners like Mirakl, Akeneo, Emarsys, Algolia, Bloomreach, Amplience and Xiatech, we deliver value quickly. Successful CX platforms require a clear vision, roadmap and execution capability – we bring all three and act as your partner for success. WHAT YOU’LL DO Lead CX consulting engagements (B2C & B2B), including diagnostics, programme shaping and discovery & design. Drive platform-agnostic CX strategy across key areas: Commerce, CDP/Customer Data, Marketing Automation, Loyalty, and Order & fulfilment. Define target architectures, business cases, dependencies and transformation roadmaps before platform selection. Lead detailed discovery & design phases with Solution Architects, defining requirements, customer journeys (CX/UX), architectures and delivery setup. Facilitate client workshops to capture processes, journeys, capabilities and architectures. Identify gaps, constraints, dependencies and opportunities across business, data and systems. Translate complexity into clear, value-driven CX roadmaps. Provide senior advisory support in pre-sales and early delivery phases. Create key deliverables (e.g. CX diagnostics, capability models, architectures, BRDs, risk assessments). Collaborate with architects, delivery and account teams to ensure end-to-end continuity. Identify follow-on opportunities as client needs evolve. WHAT YOU NEED 5+ years in CX consulting, business analysis or transformation. Experience in B2C and B2B environments with complex customer journeys. Strong experience in CX diagnostics, programme shaping and discovery/design. Excellent communication skills and confidence with senior stakeholders (Manager–C-level). Ability to quickly understand business models, needs, tech landscapes and data flows. Strong analytical and structuring skills. Experience with process mapping, customer journeys, requirements documentation, capability models and high-level architectures. Comfortable working independently in senior teams. Collaborative, personable team player. HIGHLY DESIRABLE We’re particularly interested in candidates who bring new depth to the team in one or more of the following areas (ranked in descending order with most desirable first): AI-driven CX solutions (especially in Google ecosystems) B2B digital experience (eCommerce, portals, pricing complexity) CDP / Single Customer View Marketing Automation Loyalty & retention Sales/Service CX (CRM, contact centres) Basic ERP/WMS/fulfilment exposure WHY KPS Flexible working environment Competitive rate 25 days annual leave with an extra day to do something extra special - volunteer/ charity etc. Bright and bubbly office in Wimbledon Private healthcare Maternity/ Paternity/ Parental Leave Flu jabs and eye tests Pension We are an Equal Opportunity Employer and encourage applications from candidates of all backgrounds, identities, and abilities. We’re committed to making our hiring process as inclusive and accessible as possible. If you require any adjustments, at any stage of the application or interview process, please let us know.
Create a job alert for this search

(Senior) Lead CX Consultant (m/f/d) • England, United Kingdom

Similar jobs

Senior Consultant

EvidentEngland, GB
Full-time

Direct message the job poster from Evident.Evident is an intelligence platform that benchmarks and tracks AI adoption across the financial services sector.Since the launch of our flagship product i... Show more

 • Promoted

Hybrid London: Strategic Solutions Consultant

AdeccoEngland, GB
Full-time

A leading recruitment firm is seeking a Solutions Consultant to manage projects, collaborate with stakeholders, and deliver tailored technology solutions.The ideal candidate should have strong skil... Show more

 • Promoted

OneStream Consultant / Lead - Functional & Technical

AkkodisEngland, GB
Full-time +1

OneStream Consultant / Lead - Functional & Technical.OneStream Consultant / Lead - Functional & Technical.OneStream Consultant / Lead - Functional & Technical.Be among the first 25 applicants.OneSt... Show more

 • Promoted

Oracle Cloud ERP Finance Transformation Lead | Consultant

Time SourcingEngland, GB
Full-time

A dynamic consulting firm in the UK is seeking an Oracle Cloud ERP Lead for Finance Transformation projects.This role involves leading Technology Solutions and delivering advisory services that hel... Show more

 • Promoted

Senior Solution Consultant

dotdigitalEngland, GB
Full-time

Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients.Our core principles of innovation, teamwork... Show more

 • Promoted

Senior Consultant - Intelligent Buildings

ArcadisEngland, GB
Full-time

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 34,000 people, in over 30 countries, dedic... Show more

 • Promoted

Technical Implementation Consultant

HookEngland, GB
Full-time

Technical Implementation Consultant.This range is provided by Hook.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Hook's mission is to drive cu... Show more

 • Promoted

D365 CE Enterprise Architect: Strategy & Integration Lead

WeDoEngland, GB
Full-time

A technology consulting firm based in the United Kingdom is seeking a Principal Consultant specializing in Microsoft Dynamics CE.The ideal candidate will have over 8 years of experience in enterpri... Show more

 • Promoted

M&A & Corporate Development Lead, Cloud CX SaaS

FinatalEngland, GB
Full-time

A fast-scaling provider of cloud communications seeks a Corporate Development Lead to drive the M&A pipeline and acquisition activities.This mid-senior level role involves engaging with founders an... Show more

 • Promoted

Senior D365BC Manufacturing Consultant Global Lead

ConspicuousEngland, GB
Full-time

An international consulting firm is seeking an experienced D365BC Manufacturing Consultant to lead transformative manufacturing projects.You'll manage end-to-end implementations, ensuring timely de... Show more

 • Promoted

Senior Microsoft 365 Solutions Lead

ComputacenterEngland, GB
Full-time

Computacenter is seeking a senior, client-facing consultant to join our Consultancy Practice.You will collaborate with architects, engineers and delivery teams to design and deliver Microsoft 365 s... Show more

 • Promoted

Technical Implementation Consultant (CCaaS)

ConnexAIEngland, GB
Full-time

Technical Implementation Consultant (CCaaS).ConnexAI is looking for a Technical Implementation Consultant (CCaaS) to join our team.The role involves implementing and configuring the ConnexAI produc... Show more

 • Promoted

Insurance Consulting Practice Lead UK Transformation

Tarka TalentEngland, GB
Full-time

A leading boutique consultancy in the UK seeks a Director to develop their new insurance practice.This role requires extensive experience in leading insurance-related projects focusing on risk and ... Show more

 • Promoted

Senior Consultant

Higher GroupEngland, GB
Full-time

Co-Lead Finance R2R | Representing Experienced Talent at Contingent & Executive Search Level.London | Hybrid (2 days WFH) | 50% Commission | No Threshold Until 2027.A founder‑led boutique executive... Show more

 • Promoted

Microsoft Power Platform Solutions Consultant (FTC)

Harcourt MatthewsEngland, GB
Temporary

A leading professional services provider in the UK is seeking a Microsoft Solutions Consultant for a 6 to 12 month contract.The ideal candidate will have strong hands-on experience with Microsoft P... Show more

 • Promoted

Business Development Consultant

AutomationSREngland, GB
Full-time

About the Company: Our client is looking for an experienced technical sales professional with a background in either mechatronics or vision systems to cover the UK South territory.You’ll join a gro... Show more

 • Promoted

Technical Solutions Consultant

DataX ConnectEngland, GB
Full-time

Customer Solutions Lead - Operators EMEA at DataX Connect.Technical Solutions Consultant.A leading provider of data centre and digital infrastructure solutions is expanding its European operations ... Show more

 • Promoted

Remote Maximo Functional Consultant - Lead EAM & Processes

MaxLogic GroupEngland, GB
Remote
Full-time

A technology consulting firm in the UK is seeking a Maximo Functional Consultant to lead process design and solution delivery in IBM Maximo projects.The ideal candidate should have over 5 years of ... Show more

 • Promoted

Lead Consultant

HarnhamEngland, GB
Full-time

Senior Recruitment Consultant - Marketing & Digital (Analytics, Product, Research, Insights and CRM) at Harnham - London, UK.London / Slough (Hybrid – 2/3 days onsite).Direct message the job poster... Show more

 • Promoted

Senior Business Consultant

RevoltEngland, GB
Full-time

Direct message the job poster from Revolt.At Revolt, we believe business can be a force for good.As a purpose transformation consultancy, we help leading brands and organisations translate sustaina... Show more