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COMUNO TALENT PARTNERS LIMITED
Neighbourhood Team LeaderCOMUNO TALENT PARTNERS LIMITED • Liverpool, Merseyside, UK
Neighbourhood Team Leader

Neighbourhood Team Leader

COMUNO TALENT PARTNERS LIMITED • Liverpool, Merseyside, UK
5 days ago
Job type
  • Temporary
Job description

The Organisation - Housing Association - Neighbourhood Team Leader

Comuno Talent Partners are working with a Housing Association in Merseyside to recruit an experienced and driven Neighbourhood Team Leader. You will manage and support a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator, ensuring the effective delivery of high-quality housing management services.

This role is a 12 month fixed term contract, directly employed by the housing association.

The Role - Housing Association - Neighbourhood Team Leader

  • Manage the day-to-day performance and workload of a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator.
  • Provide guidance, support and coaching to team members on housing management, policies, procedures and legal frameworks.
  • Motivate and inspire your team to deliver high performance, excellent customer service and continuous improvement.
  • Ensure effective management of tenancy portfolios, including tenancy sustainment, ASB case management and property standards.
  • Support staff in handling complex or sensitive cases, including anti-social behaviour, domestic abuse and safeguarding concerns.
  • Work collaboratively with internal teams and external partners to improve service delivery and resolve complex issues.
  • Build and maintain strong relationships with key stakeholders, agencies and elected members.
  • Attend and contribute to multi-agency meetings, resident forums and community meetings as required.
  • Monitor performance using housing management systems, identifying risks and areas for improvement.
  • Lead on performance management, addressing underperformance and supporting staff development.
  • Contribute to management meetings, reporting on KPIs and service delivery outcomes.
  • Support victims of domestic abuse and hate crime, including reviewing safeguarding measures and rehousing requests.
  • Ensure compliance with policies, procedures, data protection and safeguarding responsibilities.
  • Promote a culture of equality, diversity and inclusion in service delivery and team management.

The Person - Housing Association - Neighbourhood Team Leader

  • GCSE English and Maths or equivalent
  • Relevant housing qualification (or willingness to work towards, e.g. CIH Level 4)
  • Strong experience in housing management and leading teams
  • Proven ability to manage performance, motivate staff and drive service improvements
  • Experience of working with external partners and stakeholders
  • Knowledge of housing legislation, policies and procedures
  • Experience managing complex cases including anti-social behaviour and safeguarding
  • Strong communication, leadership and interpersonal skills
  • Ability to analyse performance data and manage risk effectively
  • Flexible approach to working hours, including evenings and weekends where required
  • Ability to travel across locations
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Neighbourhood Team Leader • Liverpool, Merseyside, UK

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