Helpdesk / End User Technology Analyst
Contract: 3-month rolling contractRate: £150-£180 per day inside IR35 Location: London (onsite with limited WFH post-probation)
OverviewWe are currently recruiting for a Helpdesk / End User Technology Analyst to join a busy End User Technology team supporting a large corporate environment. This role focuses on delivering first-point-of-contact and first-contact resolution, providing both remote and desk-side support to end users.
You will play a key role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice.
Shift PatternThis is a shift-based onsite role covering early, late and weekend shifts.
Monday - Friday (8-hour shifts):
Weekend Shifts (12 hours):
*If you work weekends, you will receive 3 days off in lieu (typically Friday, Monday and Tuesday).
Shifts operate on a rotational basis across a team of approximately 12 analysts. Solo shifts (7am, late and weekends) typically occur once every 12 weeks. The majority of shifts fall between 8am and 10am starts. After probation, there is flexibility to work a blend of home and office for selected shifts.
Key ResponsibilitiesHelpdesk Analyst • London, South East England, UK
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