Bi-Lingual Account Manager Central Queue

With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.

About this role:

OpenTable helps restaurants run and grow their business while helping diners discover and book the right table for every occasion. As an Account Manager you will manage a portfolio of restaurant partners and help them get the most value from the OpenTable platform. You will build trusted relationships use data to guide conversations and identify opportunities to improve retention adoption and commercial performance.

It is our mission to look after each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships Are you satisfied by keeping an organized schedule and answering the needs of others Then you will love this role and the OpenTable culture!

This is a hybrid role; working from our London office twice a week

Responsibilities

• Manage a portfolio of restaurant partners building strong relationships that support long-term retention and growth.
• Use data and customer insights to increase platform adoption improve reservation availability and drive measurable business outcomes.
• Resolve day-to-day partner issues efficiently and provide a high standard of service across multiple channels including phone email and virtual meetings.
• Deliver remote training guidance and business recommendations that help partners use OpenTable effectively in their daily operations.
• Partner cross-functionally with Customer Support and field teams to resolve escalations and improve the overall partner experience.
• Identify commercial opportunities within your portfolio and influence partners to adopt strategies that strengthen performance on the platform.

Minimum Qualifications

• 3 years of experience in account management customer success consultative sales or a similar customer-facing role.
• Experience working with customers in hospitality restaurants SaaS or another service-based environment with the ability to understand operational needs and translate them into business value.
• Experience using data reporting or performance insights to influence decisions and improve customer outcomes.
• Strong written and verbal communication skills including experience delivering presentations training or reviews to stakeholders.
• Professional fluency in English & German languages.

Preferred Qualifications

• Experience managing a high-volume portfolio of small or mid-sized business customers.
• Experience working with restaurant technology hospitality platforms or reservation products.
• Experience partnering with cross-functional teams to resolve escalations and improve customer satisfaction.
• Confidence coaching customers through change and identifying opportunities for growth.
• Ability to prioritize effectively and stay organized in a fast-paced environment with multiple competing demands.

Benefits and Perks

Flexibility & time off
Enjoy the option to work from almost anywhere for up to 20 days per year generous vacation time your birthday off paid volunteer days and our annual company-wide recharge week where the whole team takes time to reset.

Health & wellbeing
Your wellbeing matters to us. We offer private health & dental insurance company-paid therapy through SpringHealth a Headspace subscription and an Employee Assistance Program including 24/7 GP access and legal advice alongside income protection and life assurance.

Growth & development
We invest in your career with Development Dollars leadership development opportunities and thousands of on-demand learning resources.

Extra perks
Additional benefits include pension contributions discounted gym membership Bike2Work and season ticket loans Employee Resource Groups regular social events and Thursday happy hours plus free lunch in the office twice per week.

Work Environment & Flexibility

At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.

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Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1