2nd Line IT Support Engineer MSP Experience Required
Our client a fast-paced Managed Service Provider (MSP) supporting a diverse portfolio of business clients is looking for an experienced 2nd Line IT Support Engineer who thrives in a client-centric, technical environment.
If you live and breathe MSP operations, enjoy solving complex technical challenges, and want to work with modern technology and a varied client base, this role will suit you perfectly.
Role: 2nd Line IT Support
Environment: Managed Service Provider (MSP) prior MSP experience is essential
Career: Hands-on technical role with real client impact and progression opportunities
What Youll Be Doing
Providing high-quality 2nd line support across multiple client environments (remote, onsite and phone-based)
Troubleshooting and resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies
Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer outcomes
Working closely with 1st line teams and escalating to 3rd line where appropriate
Contributing to continuous service improvement, documentation and client satisfaction
What Were Looking For
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