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XACT PLACEMENTS LIMITED
2nd Line Support EngineerXACT PLACEMENTS LIMITED • Reading, Berkshire, UK
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2nd Line Support Engineer

2nd Line Support Engineer

XACT PLACEMENTS LIMITED • Reading, Berkshire, UK
11 days ago
Job type
  • Full-time
Job description

2nd Line IT Support Engineer MSP Experience Required

Our client a fast-paced Managed Service Provider (MSP) supporting a diverse portfolio of business clients is looking for an experienced 2nd Line IT Support Engineer who thrives in a client-centric, technical environment.

If you live and breathe MSP operations, enjoy solving complex technical challenges, and want to work with modern technology and a varied client base, this role will suit you perfectly.

Role: 2nd Line IT Support
Environment: Managed Service Provider (MSP) prior MSP experience is essential
Career: Hands-on technical role with real client impact and progression opportunities

What Youll Be Doing

  • Providing high-quality 2nd line support across multiple client environments (remote, onsite and phone-based)

  • Troubleshooting and resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies

  • Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer outcomes

  • Working closely with 1st line teams and escalating to 3rd line where appropriate

  • Contributing to continuous service improvement, documentation and client satisfaction

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    2nd Line Support Engineer • Reading, Berkshire, UK

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