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Andersen James Group
Residential Operations CoordinatorAndersen James Group • London Area, United Kingdom, United Kingdom
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Residential Operations Coordinator

Residential Operations Coordinator

Andersen James Group • London Area, United Kingdom, United Kingdom
7 days ago
Job type
  • Full-time
Job description

Overview

A unique opportunity to join a landmark mixed-use destination in Central London, supporting the residential operation of a premium large-scale estate.


This newly created role sits between Residential, Operations, Concierge and Business Support teams, ensuring residents receive a seamless, high-quality service while operational issues are managed efficiently and professionally.


Alongside strong coordination and administration responsibilities, this role offers a visible on-estate presence, with the successful candidate carrying out checks, liaising with on-site teams and helping uphold standards across residential buildings and amenity spaces.


Key responsibilities:

  • Managing resident queries through the online portal
  • Triaging requests to the correct internal teams
  • Tracking issues through to resolution
  • Producing KPI / service level reports
  • Supporting Property Managers with coordination tasks
  • Carrying out on-site checks across buildings and amenity areas
  • Maintaining premium communication standards throughout


Suitable backgrounds may include:

  • Residential / Build-to-Rent
  • Estate Coordination
  • Concierge / Guest Services
  • Facilities Helpdesk
  • Mixed-Use Operations Support


We are looking for someone organised, proactive, customer-focused and confident working in a fast-paced, high-profile environment.


Interested? Apply via alec@andersenjames.com or directly to this listing.

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Residential Operations Coordinator • London Area, United Kingdom, United Kingdom

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