Talent.com
Reed
Service Desk AnalystReed • Gateshead, Tyne and Wear, UK
Service Desk Analyst

Service Desk Analyst

Reed • Gateshead, Tyne and Wear, UK
6 days ago
Job type
  • Full-time
Job description

We have a great opportunity for an experienced Service Desk Analyst to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security.

What you’ll be doing

  • Acting as the point of contact for service desk tickets
  • Delivering projects both remotely and onsite
  • Working across Microsoft 365, Entra, virtualisation, scripting and endpoint management
  • Managing and maintaining documentation, SOPs and technical guides
  • Ensuring best practice across security, compliance, communication and client experience

What we’re looking for

  • Experience within a similar role
  • Troubleshooting skills across hardware, software and infrastructure
  • Understanding of security principles, compliance and vulnerability management
  • Excellent communication skills and a strong client-focused mindset
  • Full UK driving licence

Why this role stands out

  • Real technical variety across infrastructure, cloud and security
  • Involvement in projects, not just tickets
  • A supportive, people-first environment where processes, communication and integrity genuinely matter
Create a job alert for this search

Service Desk Analyst • Gateshead, Tyne and Wear, UK

Similar jobs

Service Desk Analyst

Infected Blood Compensation AuthorityNewcastle upon Tyne, England, United Kingdom
Full-time

IBCA’s Service Desk Analyst serves as the primary point of contact for all Digital/Data/IT-related issues and requests.This role is deeply rooted in and governed by the ITIL (Information Technology... Show more

 • Promoted

Service Desk Engineer (End User Support)

CybitNewcastle upon Tyne, England, GB
£24,800.00 yearly
Full-time
Quick Apply

Service Desk Engineer (End User Support).Based from our Newcastle office (Cobalt Business Park).Circa £24,800 depending on skills & experience.Cybit delivers data and AI‑led technology, to help... Show more

Trainee Driving Instructor - Ellington, Northumberland, England

My Four Wheelsellington, northumberland, United Kingdom
Full-time +1

My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK.Next year there will be a record 700,000 learner drivers hitting ... Show more

 • Promoted

Entry level Business Analyst

ITonlinelearning RecruitmentNewcastle upon Tyne, UK
Part-time

Trainee Business Analyst Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental... Show more

 • Promoted

Recovery Coordinator

WaythroughDurham, ENG, GB
Permanent

Location: Centre for Change, 81-88 Whinney Hill, Durham.Outreach work may be required depending on service users needs.Working Hours: 37 hours per week, Monday - Friday, (normal working hours are 0... Show more

 • Promoted

IT Service Desk Analyst

EveryturnNewcastle upon Tyne, England, United Kingdom
Full-time

We have the exciting opportunity for two IT Service Desk Analysts to come and join our I.This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and... Show more

 • Promoted

Hybrid Business Analyst - Drive Service Improvement

Driver and Vehicle Standards Agency (DVSA)Newcastle upon Tyne, England, United Kingdom
Full-time

A government agency for vehicle standards seeks a Business Analyst to enhance live digital services.Candidates should have strong analytical skills and collaborative experience.The role involves br... Show more

 • Promoted

Oracle Fusion Functional SME | Post-Go-Live Service Design

Amber LabsNewcastle upon Tyne, England, United Kingdom
Full-time

A leading technology consultancy in the UK is seeking an Oracle Fusion Functional SME/ Analyst to join their expanding Oracle practice.In this role, you will develop post-go-live service design doc... Show more

 • Promoted

Network Services Senior Firewall Consultant

Aspire Technology SolutionsGateshead, England, United Kingdom
Full-time

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.It is an exciting time to join us on our jo... Show more

 • Promoted

Senior Service Desk Engineer

ITC Service LtdHebburn, England, GB
Full-time

Roles and Responsibilities of a Senior Service Desk Engineer.Eligibility – Required Skills & Attributes.A love of (and ability to) solve problems & challenges.Great communications skills, founded i... Show more

 • Promoted

Service Delivery Partner Alnwick

YodelAlnwick, Northumberland, GB
Full-time

Yodel is now part of the InPost world - connecting you to one of the UK's largest parcel delivery networks, delivering millions of parcels every week across the UK, including to over 10,000 parcel ... Show more

 • Promoted

Service Desk Analyst

Nomad DigitalNewcastle upon Tyne, England, United Kingdom
Full-time

Nomad Digital are currently recruiting for a Service Desk Analyst to provide support to our customers on a global scale.This role will support in the remote maintenance of Wi‑Fi connectivity onboar... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupalnwick, northumberland, United Kingdom
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted • New!

Customer Service & Compliance Officer

SI RecruitmentDurham, ENG, UK
Full-time

Job Description We are recruiting for a well-established, fast-growing UK business within a specialist distribution environment.This is not a standard Customer Service Advisor/ Customer Complaints... Show more

 • Promoted • New!

AP Systems Implementation Manager

HAYSDarlington, ENG, GB
Temporary

AP Systems Implementation Manager - Temporary/Contract Role - Based in Teesside.AP Systems Implementation Manager (Contract /.Contract: Temporary / Fixed-term contract.The RoleHays are supporting a... Show more

 • Promoted • New!

Delivery Opportunities Near Me? - Deliver with Uber Eats

Uber eatsNewbiggin-by-the-Sea, UK, GB
Part-time +1

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs o... Show more

 • Promoted

IT Service Desk Analyst

Churchill ServicesGateshead, England, GB
Full-time

Location: Gateshead, Hybrid working.This is a great opportunity to join our IT team in Gateshead.As an IT Service Desk Analyst, you'll support the wider team by managing and administering user serv... Show more

 • Promoted

Service Desk Support Analyst

LSL Property Services plcNewcastle upon Tyne, England, GB
Full-time

LSL Estate Agency Franchising are looking for a customer-focused and proactive Service Desk Support Analyst to join our IT Service Desk team based in Newcastle upon Tyne.As part of a busy team supp... Show more

 • Promoted

Field Service Engineer

Recruitment Helpline LtdDurham, ENG, GB
Full-time

Excellent opportunity for an experienced Field Service Engineer to join a well-established company.Teesside / Durham / North Yorkshire.The company are a leading provider of contract hire, fleet man... Show more

 • Promoted

Part Time Market Insights Analyst

TEEMZ LTDNewcastle upon Tyne, ENG, GB
Full-time +1

Market Insights Specialist / Analyst (Part-Time: 2530 hours per week over 3, 4 or 5 days per week), £35,000 based on working full time, Lovely Company with fantastic culture and people.What i... Show more