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KBeverage
IT Co-ordinatorKBeverage • Norfolk, England, United Kingdom
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IT Co-ordinator

IT Co-ordinator

KBeverage • Norfolk, England, United Kingdom
18 days ago
Job type
  • Part-time
Job description

Job Description



IT Co-ordinator



Job Title: IT
Co-ordinator

Reporting To: Operations Manager

Location: K Beverage Head Office / Field Based

Business: K Beverage Ltd – Starbucks Franchise Partner



Role Purpose



To support the day-to-day IT operations across
the K Beverage Starbucks store estate and Head Office, ensuring all systems,
equipment, and technology are fully operational to support business
performance.



Key Responsibilities




  • Provide first-line IT support to stores and Head Office teams.

  • Manage IT helpdesk queries and ensure timely resolution of issues.

  • Support EPOS, tills, payment systems, Wi-Fi, printers, and store
    technology.

  • Coordinate hardware set-up for new stores, refurbishments, and
    replacements.

  • Liaise with third-party IT providers, engineers, and suppliers.

  • Maintain IT asset registers, user accounts, and equipment records.

  • Support onboarding/offboarding for new starters and leavers with
    system access.

  • Ensure stores are escalated quickly where IT issues impact trade.

  • Assist with system upgrades, software rollouts, and technology
    projects.

  • Promote IT security and data protection best practice across the
    business.

  • New store IT order Support.

  • Making Decisions to co-ordinate as per the business needs.



Skills & Experience




  • Previous experience in an IT support or co-ordinator role.

  • Good knowledge of Microsoft Office, Windows systems, and basic
    networks.

  • Strong problem-solving and organisational skills.

  • Excellent communication skills with non-technical users.

  • Retail or hospitality systems experience desirable.



Personal Attributes




  • Proactive and service focused.

  • Calm under pressure.

  • Strong attention to detail.

  • Able to prioritise urgent issues.

  • Professional and approachable manner.



Additional Requirements




  • Travel to stores as required.

  • Full UK driving licence preferred.

  • Flexibility to support occasional out-of-hours system changes if
    needed.

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IT Co-ordinator • Norfolk, England, United Kingdom

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