As well as being the 'go to' IT person for the business, you’ll be working on lots of different projects. You’ll become a valued and important part of the team.
The role has been created because there are a number of projects that people don’t have time to do, and a lot of regular work that others are having to do in addition to their own work.
You’ll be the main point of contact for day to day problems, and will provide first- and second-line technical support to staff.
For example if the internet or Teams goes down; or if there are any problems with systems or networks. And there will also be other regular things like setting up new staff with access to systems etc.
There will also be loads of other things for you to do. For example:
And that’s just for starters, there will be loads more for you to get involved with.
The business is already well established, and their customers include some of the biggest companies in the world. And they have plans for further expansion,
The business is part of a group, and the head office has an IT team; there is also an external business that provides support for any problems that are too complex for you to solve. Both of these will be there for you to provide support and training.
While there is a technical part of the role, there is also a lot of related administration work.
WHAT YOU’LL GET
In addition to a salary of between £. There is a bonus scheme if the business makes a profit.
WHAT YOU’LL NEED
An IT related degree, and some experience in a first or second-line technical support role.
It’s a manufacturing / engineering business, so please do consider if you’ll be happy working in that environment.
Start date is asap.
IT Support Technician • Stoke-on-Trent, Staffordshire, UK
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