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vertex-it-solutions
IT Client Delivery Engineer (SC)vertex-it-solutions • Moor Row, Cumbria, UK
IT Client Delivery Engineer (SC)

IT Client Delivery Engineer (SC)

vertex-it-solutions • Moor Row, Cumbria, UK
7 days ago
Job type
  • Full-time
  • Permanent
Job description

Our client are looking for a Client Services Engineer based at in Moor Row, West Cumbria on a permanent basis to join their growing support team.

This is a hands-on, site-based role where you’ll provide deskside support for a wide range of IT incidents and service requests. Working in a fast-paced environment, you’ll play a key role in keeping users productive by resolving hardware and software issues quickly and effectively.

If you enjoy problem-solving, working directly with users, and being part of a collaborative IT team—this role is for you.

Key responsibilities:
  • Providing deskside support for IT incidents and service requests
  • Diagnosing and resolving hardware and software issues across desktops, laptops, printers, and mobile devices
  • Performing break-fix repairs and delivering quick, effective solutions
  • Carrying out IMAC (Install, Move, Add, Change) tasks
  • Managing your own ticket queue to meet SLA and KPI targets
  • Keeping ticket records accurate and up to date
  • Communicating clearly with users, translating technical issues into simple terms
  • Collaborating with wider IT teams and workflow managers
  • Supporting ad hoc tasks and project work as required
  • Ensuring compliance with security and health & safety policies
Essential Skills & Experience
  • Previous IT support experience (ideally 2+ years)
  • Strong troubleshooting and problem-solving skills
  • Good knowledge of Windows operating systems
  • Experience diagnosing and repairing desktops and laptops
  • Excellent customer service and communication skills
  • Ability to manage workload independently and meet deadlines
  • Full UK Driving Licence
Desirable Skills
  • Experience with Active Directory
  • Basic server knowledge (smart hands support)
  • Network troubleshooting or build experience
  • Printer installation and configuration
  • Familiarity with VPN and remote working technologies
  • Knowledge of Microsoft applications

Candidates must be eligible for SC clearance.

Please feel free to apply if you meet the criteria.

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IT Client Delivery Engineer (SC) • Moor Row, Cumbria, UK

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