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Jackson Hogg
IT ManagerJackson Hogg • Bishop Auckland, County Durham, UK
IT Manager

IT Manager

Jackson Hogg • Bishop Auckland, County Durham, UK
11 days ago
Job type
  • Full-time
Job description
Overview

We are seeking an experienced IT Manager to take ownership of the organisation’s IT infrastructure, core systems, and technology services.

This role blends hands-on technical leadership with responsibility for infrastructure stability, cybersecurity, cloud platforms, and business-critical applications including the Synchro ERP system. You will ensure technology services are secure, resilient, and aligned with business needs while delivering a high-quality user experience across the organisation.

Key Responsibilities

Technical Leadership & Support

  • Provide senior-level technical support across business-critical systems
  • Troubleshoot complex infrastructure, networking, and application issues
  • Oversee Windows Server environments, Active Directory, Group Policy, DNS/DHCP, and file services
  • Administer Microsoft 365 services including Exchange Online, SharePoint and Teams
  • Manage endpoint protection, patching, and security controls

Infrastructure, Cloud & Systems

  • Lead infrastructure improvements, upgrades, and system changes
  • Manage virtualisation platforms including VMware and Hyper-V
  • Oversee cloud services across Azure and AWS
  • Maintain secure network architecture including firewalls and SAN storage

Cybersecurity, Resilience & Compliance

  • Drive continuous improvement in security posture and risk management
  • Support compliance initiatives such as Cyber Essentials and ISO 27001
  • Develop and maintain disaster recovery and business continuity arrangements
  • Investigate incidents and implement long-term preventative measures

ERP & Business Systems

  • Support and maintain the Synchro ERP platform
  • Act as the technical interface between internal teams and external support partners
  • Support user access, system performance, and continuous improvement
  • Develop SSRS reports to support KPI tracking and management insight

Vendors, Documentation & Improvement

  • Maintain technical documentation, SOPs, and knowledge bases
  • Manage supplier relationships and IT procurement
  • Recommend and deliver technology changes aligned with business objectives
Skills & Experience
  • Strong background in IT infrastructure and enterprise support
  • Experience with Windows Server, virtualisation, cloud platforms, and Microsoft 365
  • Strong understanding of networking, security controls, and systems administration
  • ERP support experience, including SQL reporting
  • Confident communication skills and strong problem-solving ability

Desirable

  • Experience with Synchro ERP
  • Knowledge of ITIL or cybersecurity frameworks

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IT Manager • Bishop Auckland, County Durham, UK

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