Working hours: 12:00pm – 8:30pm (UK time) The Opportunity Join BrightLocal at an exciting stage of growth as we scale our platform and global customer base. This is a fantastic opportunity for an experienced, self-motivated support professional to play a key role in delivering exceptional customer experiences while developing their career within a fast-growing tech company. You’ll work cross-functionally with teams across the UK and the Philippines, helping customers get real value from our products. What you’ll be doing Deliver high-quality customer support via pre-booked calls, live chat, and email Onboard new customers and guide them in using the platform effectively Troubleshoot technical and product-related queries with clarity and confidence Build strong, trusted relationships with customers to drive engagement and retention Work to SLAs and KPIs, ensuring timely and effective resolution of enquiries Support day-to-day operational initiatives and contribute to support team projects Identify and implement improvements to processes and customer experience Collaborate closely with Customer Success, Product, Marketing, and Business Development teams What we’re looking for Essential skills & experience 2+ years in a customer support or front-line service role (SaaS preferred) Strong communication skills (written and verbal), with the ability to explain complex ideas simply Proven problem-solving ability and high attention to detail Experience supporting customers via video calls, live chat, and email Comfortable working independently in a fast-paced environment Strong time management and prioritisation skills Confident building rapport and trust with customers Technically capable, with experience using cloud-based tools (e.g. Google Workspace) Desirable (but not essential) Experience in SEO or digital marketing support Familiarity with tools like Zendesk, Intercom, or similar Previous experience in a SaaS environment Personal attributes Positive, friendly, and professional approach Proactive, adaptable, and eager to learn Strong team player with excellent relationship-building skills Self-motivated with the ability to work autonomously Comfortable receiving and applying feedback Passionate about delivering a great customer experience The Perks (The important details) Salary: Dependent on experience Performance-based bonus: Up to 20% of base salary (10% company performance + 10% team performance). Hybrid Working: 2 days a week in our Brighton office for full-time team members. Holiday: 25 days + bank holidays + your birthday off! Duvet days: 3 duvet days per year Healthcare: Vitality Healthcare Learning & Development: £1000 per annum personal learning budget. Our commitment to inclusion At BrightLocal, we believe the best ideas come from diverse perspectives. We are proud to be an equal opportunity employer, and we are committed to building a team where everyone feels welcome, supported, and able to do their best work. When people feel they belong, great things happen. We strongly encourage applications from women and underrepresented groups in our industry. If this role excites you, but you do not meet every single requirement, we would still love to hear from you. Research shows that some people are less likely to apply unless they meet 100% of the criteria. Your experience, perspective, and potential matter more than ticking every box. We are open to flexible working arrangements and are happy to make reasonable adjustments at any stage of the recruitment process. If you need anything to feel comfortable and confident applying, just let us know. We are here to help.
Customer Support Executive • England, United Kingdom
Full job description Ecommerce Executive (Amazon) Rugby £35,000-£40,000 + Amazon PPC + Brand Growth + Product Launches + Career Progression + Monday-Friday Are you an Ecommerce Executive, Amazon Ex... Show more
Brave Bison B2B Sales Executive – Overview.We’re hiring a high‑potential Sales Executive who will identify prospects, qualify opportunities, and drive pipeline for Brave Bison’s media, marketing, a... Show more
MBDA is looking for a Quality Assurance Engineer to join the Customer Support & Services Quality Assurance organisation in the UK.You will manage product non-conformance processes and collaborate w... Show more
Four Squared Recruitment Ltd in Bromsgrove is recruiting for an internal sales role.You will conduct outbound cold calls to businesses, promote professional services, and build relationships with d... Show more
Get AI-powered advice on this job and more exclusive features.Worldwide Business Research (WBR) provided pay range.This range is provided by Worldwide Business Research (WBR).Your actual pay will b... Show more
A multidisciplinary advisory firm is seeking a Personal Assistant to support its Partners with diary management, business development, and various organizational tasks.The role involves preparing m... Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.We are a fast-growing, innovative Internet provider, delivering full-fibre broadband across rural area... Show more
ADP is seeking an Enterprise Account Executive focused on new business sales within the UK.The role requires managing sales processes for complex solutions, targeting organisations with over 2000 e... Show more
Application Reliability & Performance Engineer.We are currently recruiting for an Application Reliability & Performance Engineer to join an industry leading and ambitious financial services company... Show more
Our client are seeking a motivated and results-driven B2B Sales Executive to join their sales team.In this role, you will be responsible for contacting prospective business customers, identifying t... Show more
A leading solar energy provider in the UK is seeking a Field Sales Executive to convert qualified leads into sales, focusing on renewable energy products.The ideal candidate will have sales experie... Show more
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.We offer a blended approach to office working, encouraging y... Show more
Fantastic monthly bonus and annual bonus based on Company performance.We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each... Show more
Sales Executive – Discover the World – Global.Passionate about sales? Driven by growing revenue and delivering excellent customer experiences?.We are excited to be entering a new period of growth w... Show more
Our client are an award-winning leader in the car and van leasing industry.Thier continued growth and success is driven by strong values of honesty, hard work, and integrity, alongside high-perform... Show more
Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels.As a global leader in solar inverter and battery storage solution... Show more
Be among the first 25 applicants.This range is provided by Hirecracker.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job po... Show more
Desktop / End User Support Engineer - Trading - £70,000-£100,000 + Bonus Desktop / End User Support Engineer – Trading Location: London / Hybrid My client are seeking a versatile Desktop Support En... Show more
A recruitment agency is offering an opportunity for an ICT Support Officer in the United Kingdom.The successful candidate will support the delivery of effective ICT services, manage incidents, and ... Show more
Disciple helps creators, companies and non-profits leverage the power of community to build lasting businesses.Our platform enables people to create their own branded apps to host their content, re... Show more
){kind=logo}
