Service Delivery Coordinator

About the Venue Olympia is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/ About the role To support the sale, planning, and delivery of Event IT connectivity and support services across Olympia London’s exhibitions, conferences, and live events. Acting as a technical advisor to Event Organisers, Exhibitors, and clients, you will translate connectivity requirements into standard or bespoke IT solutions, ensuring services are technically feasible, accurately scoped, and successfully delivered. Working closely with Event IT Operations teams, you will manage service orders from initial enquiry through to installation, while providing customers with expert guidance on how Event IT services can best support their onsite requirements. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield ; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities Provide expert advice on Event IT and connectivity solutions , ensuring customer requirements are understood and translated into effective service delivery. Manage customer enquiries and event administration , including sales support, order processing, payments, documentation, and event readiness coordination. Act as the key liaison between clients and operational teams , ensuring accurate communication, seamless handovers, and on-time delivery of services. Deliver exceptional customer support , resolving queries, managing issues, and providing on-site assistance throughout the event lifecycle. Drive service quality, compliance, and commercial performance , monitoring delivery standards, identifying improvement and revenue opportunities, and ensuring adherence to Health & Safety and company procedures. You'll Have: Customer service experience in a technical or client-facing environment , with the ability to build positive customer relationships. Relevant ICT knowledge or qualifications , supported by practical experience in technology-related services and support. Strong technical and problem-solving skills , capable of diagnosing issues and translating customer needs into effective technical solutions. Excellent communication and stakeholder management abilities , with confidence producing clear briefs and engaging with both technical and non-technical audiences. Highly organised and IT proficient , with strong project coordination, time management skills, and working knowledge of Microsoft 365 applications. Sustainability Responsibilities: Continuously improve your knowledge of Olympia Events’ sustainability programme - the ‘Grand Plan’. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives , Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.