We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you’ll love this role of AI Strategy & Innovation Associate
This is not a “business as usual” role. It’s an opportunity to work at the forefront of how AI is transforming customer operations, delivery, and support.
As an AI Strategy & Innovation Associate, you’ll explore new ways of working, designing and delivering proof of concepts (POCs) that rethink how we serve customers and support teams. You’ll challenge assumptions, rethink legacy processes, and experiment boldly with emerging technologies.
You’ll collaborate with leaders and practitioners across the Customer Office, acting as a catalyst for change—using AI to simplify, accelerate, and reimagine how we operate.
If you’re curious, experimental, and motivated by solving real-world problems with innovative solutions, this role offers the chance to make a meaningful impact early in your career.
Key Responsibilities
• Design and deliver AI-driven proof of concepts (POCs) to solve real customer and operational challenges
• Explore how AI can improve customer experience, delivery efficiency, support resolution, and decision-making
• Partner with teams to deeply understand challenges and reimagine solutions without legacy constraints
• Rapidly prototype, test, and iterate ideas, learning quickly from outcomes
• Contribute to shaping a pragmatic, outcome-driven AI strategy for the Customer Office
• Translate complex problems into simple experiments and actionable recommendations
• Communicate insights, learnings, and next steps clearly to both technical and non-technical stakeholders
• Stay up to date with emerging AI tools, trends, and techniques, identifying opportunities for impact
• Support the development of a culture of experimentation, innovation, and continuous improvement
AI Strategy & Innovation Associate • London, England, United Kingdom
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