GRC Platform Integration and Support Senior Risk Analyst

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Job Purpose:

The GRC Platform Integration & Support Team sits within the M&G plc Non Financial Risk team in the Risk and Compliance function and is responsible for the groups primary Governance, Risk, and Compliance (GRC) application, Metricstream, which is jointly owned between the Risk and the Technology business areas.

MetricStream is used across the organisation to support risk, control and compliance management and reporting. It enables consistent oversight of the Group’s control environment in line with our framework and regulatory requirements, while helping our business to meet the expectations of clients, shareholders and regulators and supporting the delivery of customers’ long‑term needs

The GRC Platform Integration & Support Team lead the development, optimisation and governance of the Group’s GRC system, ensuring it supports high‑quality, consistent and efficient risk management.

The role reports to the Risk Manager GRC Platform Integration and Support.

The role holder will support the development, optimisation and governance of the MetricStream system, ensuring it supports high quality, consistent and efficient risk management and the system aligns seamlessly with the Risk & Compliance Frameworks processes and policies.

Additionally, they will be responsible for the design and availability of training/supporting resources which will focus on enhancing business understanding of Metricstream, ensuring that employees are well-versed with its functionalities to support the adherence to the Operational risk framework and standards and compliance processes. This will include the optimising and development of the current support system, (Next Think) Adopt, that sits on top of Metricstream to provide real time user support.

The role holder will provide ongoing support to the business and key stakeholders, which includes identification and management of impacts and dependencies, troubleshooting issues, addressing knowledge gaps and ensuring that all users are able to comply with the latest risk management practices.

The role holder will also be an SME in delivery of system changes, customisations and upgrades from a business perspective to support the continuous development of the system in line with business need and the Risk and Compliance Technology & Data strategy. Fundamental to this will be the identification and development of system led solutions to business needs or changes in the Risk and Compliance Frameworks.

The role holder will be expected to learn the required technical information about Metricstream and our associated processes to help drive forward the relevant enhancement and change initiatives across M&G plc.

Attention to detail, analytical skills and strong time management are key components of this role as there are critical dependencies on the Metricstream system across the group. The role will require an ability to work as a team with strong communication skills and as an independent contributor who is responsible for the delivery of their assigned tasks to specified and often challenging timelines.

The role works closely with multiple teams across locations including the Framework and Reporting Team, Non-Financial Risk, the IT support teams and Corporate Functions. There will also be considerable engagement and collaboration with our vendors as one of the primary business SME leads.

This is an excellent opportunity for someone who is looking to play a key role in implementing timely and effective change across M&G plc.

Work Level Accountabilities:

• Accountable for providing a quality service to customers and stakeholders
• Work flexibly and build constructive and supportive working relationships with teams across the M&G plc and suppliers;
• Use of business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate.
• Make suggestions for improvements to the work of the team
• Delivers outputs that are clearly defined

Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self Assessments and timely closure of Assurance action

Key Accountabilities:

• Work with key parties to support the development and ongoing improvements of the firm-wide Risk Framework, Policies and Standards.
• Proactively seeking out enhancements and improvements through user engagement and collaboration
• Lead on discrete change initiatives that contribute to the wider change programme
• Liaise with various internal and external stakeholders for issue resolution and change management
• Design and production of user focused supporting resources such as training material and in system supporting information through the (Think Next) Adopt platform
• Support the team in its delivery of critical and key objectives as well as BAU activity
• Support on the change management and maintenance of the GRC system for M&G plc, including supporting system updates, upgrades and changes.
• Support the team lead in the execution and delivery of the strategic objectives for the Risk & Compliance function as well as the specific GRC platform strategy

Experience Required:

Essential

• Previous experience in a Risk/Audit function/Big4 within a financial institution with a focus on Operational and Non Financial Risk and Compliance
• Recent experience and knowledge of Metricstream at a Financial Services organisation in a Superuser/SME capacity

Desirable

• Leading on the end to end delivery of projects and objectives
• Strong experience with implementation and ongoing support of a GRC system – MetricStream, as our current platform, would be desirable
• Working across multiple functions e.g. IT, vendors and Risk & Compliance Functions
• Working as part of a multi location team

Knowledge Required:

Essential

• Knowledge of enterprise GRC systems and their application in financial services
• Knowledge of Risk Frameworks in a Financial Services organisation
• Components of a Risk Framework
• Strong knowledge of using Microsoft office tools such as Teams, Word, Excel PowerPoint (and PowerBI)

Desirable

• Understanding of M&G plc products, systems and distribution methods
• Knowledge of the insurance and asset management sectors

Skills:

Essential

• Problem solving and embedding of risk framework processes within the GRC
• Strong drive and delivery, committed to achieving results and delivering on time
• Strong analytical thinking and a critical evaluator of information/issues
• Practical and theoretical knowledge of business risk and control frameworks
• Ability to quickly learn and assimilate key processes and procedures
• Excellent presentation and report writing skills, including written and oral communication skills
• Analytical and positive mind, excellent inter-personal and communication skills
• Excellent people and stakeholder management skills, with the ability to successfully navigate a complex organisation as well as build strong relationships and work collaboratively with teams across the business
• Ability to manage conflicting objectives and to work to pressured deadlines
• Ability to make quick independent decisions based on logical thought processes
• Excellent organisation and logistical skills

Desirable

• Ability to operate remotely, in a diverse and multi-cultural environment. International work or consultancy exposure would be a definite plus
• Ability to analyse business requirements and regulations, highlighting key considerations or new requirements

Work Level: Experienced Colleague

Recruiter: Matt Campbell / Helen Simons

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

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